Full-Time

Audit Specialist

Cobra/Loa/Retiree, Benefit Administration Processing, Work Remotely Anywhere in the U.S

Confirmed live in the last 24 hours

Businessolver

Businessolver

1,001-5,000 employees

SaaS platform for empathetic AI-driven benefits administration


Mid

Remote in USA

Requirements
  • Bachelor’s degree or equivalent business experience
  • Quality Assurance (outside of a call center environment) experience related to business operations or client benefits administration services
  • Benefit Administration experience strongly preferred
  • Proven intermediate Excel knowledge
  • Proactive problem solver - strong critical thinking & adaptable to change
  • Process Documentation and Technical Writing experience a plus
  • Experience Training Others Using Process Documentation
Responsibilities
  • Conduct weekly quality audits and communicate results to support training and development needs
  • Serve as owner of one or more controls, reports, or audits
  • Maintain and review process documentation to BSC standards
  • Partner with Product Development teams to complete system testing and bug validations
  • Identify process gaps and propose solutions
  • Support client calls and inquiries when necessary
  • Support our global partners and internal business operations teams with aided training and responses to inquiries
  • Participate in toll gate meetings to assist and support new service onboardings and client takeover processing activity as needed by onboarding owner
  • Take accountability for entire process from receipt of work to resolution and closure
  • 1st and 2nd level refund approvals
  • Serve as owner for offboarding clients, which includes serving as the subject matter expert on internal and client/vendor calls as needed
  • Serve as a day-to-day liaison between our internal client partners and clients, making sure we understand all goals, objectives, and time constraints
  • Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Member Services team as needed

Businessolver offers Benefitsolver, a secure SaaS-based platform leveraging empathetic AI to transform annual enrollment into a personalized year-round benefits journey, enhancing the total healthcare experience and simplifying benefits administration for HR teams. The platform drives down costs, increases efficiencies, and empowers HR teams to engage employees while maximizing benefits program investment, supported by empathetic AI.

Company Stage

Series B

Total Funding

$65.2M

Headquarters

null, null

Founded

1998

Growth & Insights
Headcount

6 month growth

2%

1 year growth

5%

2 year growth

10%

Benefits

Work from anywhere

PTO

Peer recognition program

Diversity & inclusion activities

Learning & development

Health & fitness classes

Mental well-being resources