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Field Service Parts Advisor Iii
Posted on 4/23/2022
Manhattan Beach, CA, USA
Experience Level
Desired Skills
Customer Service
  • Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms
  • Strong communication, organizational and time management skills
  • Exhibits patience, empathy, attention to detail, and a passion for problem-solving. Remains flexible and responsive to changing conditions
  • Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment
  • Basic mathematic skills to prepare and transact estimates and payments
  • Ability to lift up to 85 lbs
  • Must be at least 18 years of age
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
  • Fully vaccinated against COVID-19 virus (proof required)
  • HS Diploma or GED
  • 2 - 3 years in a Customer Facing Service role, material handling / inventory management or equivalent. Experience in a Fast-Paced Environment or a equivalent combination of education and experience
  • Demonstrate and execute the warranty return process
  • Understand, explain, and execute the shipping process and how to package parts before final shipment
  • Understand what channel planning is, and understand how channel planning works
  • Understand, explain, and execute indirect purchasing through Coupa
  • Understand and explain KPI's and metrics and their significance
  • Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes and learn
  • Comfortably communicates with technicians and leads to promote clear communication channels. Calls and/or participates in huddles to collaborate on best and efficient ways to take care of our customers
  • Identify and order the correct part needed for any repair
  • Source or look up and understand parts assemblies / subassemblies
  • Physically and systematically receive parts and/or allocate back orders
  • Physically and systematically BIN parts
  • Understand, execute and explain the Rivian BIN scheme
  • Identify damages, shortages, overages, incorrect parts, and no stock
  • Utilize and navigate the following programs and documentation - SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systems
  • Demonstrate and execute daily counts and understand the intended use of the tool
  • Understand, execute and able to explain pre pulling parts for upcoming appointments to a RIV-I Advisor or other trainee
  • Can explain the entire Rivian service journey from request generation to Completion of Service Experience
  • Understands all pay types (Goodwill, Customer Pay, Internal, etc.) and use cases
  • The ability and willingness to learn and gain an understanding of Rivian's maintenance scheduling
  • Explain services and provide an exceptional customer experience
  • Utilize a forklift in required areas for transporting and organization of parts
  • The ability and willingness to learn about Rivian's safety requirements
  • List and explain the 5S stages and methodology
  • Provide exceptional service to all customers using Rivian Guiding Principles
Desired Qualifications
  • Experience in parts management, process standardization, continuous improvement, and managing escalations is a plus

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team