Sr. Delivery Manager

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Delivery Manager is responsible for the day to day performance of multiple platforms, including appropriate changes or modifications to ensure required performance is maintained.  Position serves as a Subject Matter Expert (SME) for various applications and systems in the areas of production, client implementation support, and overall platform requirements.    

Essential Functions

• Oversees platform architecture requirements and recommends changes to ensure adequate performance requirements are satisfied.
• As a member of Delivery, the position works closely with the Production Control Analysts and Technology Operations in day-to-day support functions and with others as necessary to ensure successful new client implementations.    
• Participates in platform projects to ensure reliability, scalability, functionality, capacity, and performance requirements are not adversely impacted.
• Performs user acceptance testing (UAT) and deploys code into production
• Documents all new application functionality, including workflow diagrams,  and assists in training Production Control Staff
• Works with the team to ensure that all documentation is accurate and up to date
• Serves as the point of escalation, including assignment of priorities, for system issues prior to being assigned to Development.   
• Provides day to day oversight of the systems and overall functionality and performance which includes recommendation and/or approval of changes to the application environment(s). 
• Responsible for taking immediate action to resolve critical issues and/or problems related to platform(s) and performance. 
• Works under the direction of the Director of Delivery Management to establish service level performance standards and their adherence for all assigned platforms based on current system capabilities. 
• Monitors and analyzes day to day performance of assigned platforms to ensure required performance is maintained. Make recommendations for improvements related to performance and/or processing integrity
• Works with Director Delivery Lead to create and maintain Disaster Recovery plans for all assigned applications
• Recommends system enhancements to increase reliability, scalability, capacity, performance.
• Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.
• May perform other duties as required.

Qualifications

• Bachelor’s Degree in Computer Science, Business, or related field or equivalent experience.
• Five plus years of knowledge and/or experience in development, project management, and requirements for systems performance and reliability.
• Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
• Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
• Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
• Advanced knowledge of platform architecture systems and requirements. 
• Knowledge and/or experience with customer implementations is a plus.  
• Effective leadership and the ability to manage multiple priorities
• Strong attention to detail and accuracy.
• Effective verbal and written communications skills.

Preferred Qualifications

• Knowledge of Big Data technologies, Linux, HDFS, SQL and NoSQL databases.
• Experience with managing large and complex data stores to ensure all data governance, regulatory, availability, security and observability requirements are met.  
• Experience developing, testing and implementing large-scale data collection and transformation processes.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment.  Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.  Work may require occasional standing, walking, kneeling, and reaching.  Must be able to lift10 pounds occasionally and/or negligible amount of force frequently.  Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.  Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
 

The base pay scale for this position in:
Phoenix, AZ in USD per year is:$104,000 - $130,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness 

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page herefor the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.