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Sr. Customer Success Manager
Posted on 8/6/2022
INACTIVE
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Requirements
  • 5-7 years of experience managing large enterprise SaaS accounts
  • Proven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell
  • Supported a high volume of accounts and have identified gaps and improved adoption
  • Experience carrying and achieving quota
  • Worked in a non-traditional office environment with virtual teams and remote work
  • A Bachelor's degree or equivalent related working experience is required
  • Flexible and nimble with the ability to embrace and leverage change
  • Curious and positive with a passion to learn, innovate, and improve
  • Able to communicate complex concepts effectively to diverse stakeholders
  • Consultative with the ability to uncover customer pain-points and apply Collibra resources to provide solutions
  • Able to positively influence internal and external stakeholders through strong interpersonal skills
  • Able to articulate the importance and value of Collibra to Business and IT executives
  • Willing to travel up to 25% in a post-pandemic world
Responsibilities
  • Collaborating with our customers to build and execute customer success plans, educating customers on Collibra best practices, driving adoption and growth
  • Identifying critical needs of our customers and mapping appropriate resources cross-functionally including: product management, education, support, professional services, coaching, and partners
  • Leading business reviews with customers and driving executive engagement to gain sponsorship for Collibra
  • Participating on internal projects to improve and scale the customer success function within Collibra
  • Partnering closely with the Sales team and other internal stakeholders to provide input into account planning and drive growth
  • Scaling adoption by using virtual tools and standardized materials including Gainsight to manage day to day operations
Collibra
Data intelligence platform