Account Manager

Job Description

Your role

You act as a key interface between customers and internal teams, combining commercial development with operational coordination.

Your main responsibilities:

• Manage and develop a portfolio of existing customer accounts,
• Build strong relationships with customers and identify growth opportunities,
• Anticipate customer needs and align them with LACROIX capabilities,
• Coordinate cross-functional teams (program management, supply chain, quality, purchasing…),
• Support customer visits, audits and site tours,
• Contribute to sales pipeline development and marketing initiatives,
• Ensure follow-up of ongoing projects in collaboration with program management.

What makes this role unique:

• A hybrid position between account management and program coordination, at the heart of industrial operations,
• Direct exposure to customers, production and cross-functional teams,
• A growing German market with strong development potential,
• An international and collaborative environment within a family-owned industrial group,
• A structured framework (tools, roadmap, marketing support) combined with real autonomy in customer management.

Your team and environment:

• You report to the Sales organization, 
• You work daily with program management, purchasing, customer service and NPI teams,
• You interact with customers mainly based in Germany, with occasional international exposure,
• You will progressively build your own customer focus team depending on projects.

Qualifications

Profile we are looking for

You are comfortable navigating both technical and commercial topics in an industrial environment.

Essential skills and experience:

• Experience or strong understanding of the EMS / electronics manufacturing environment,
• Ability to manage customer relationships and develop business opportunities,
• Strong communication and stakeholder alignment skills,
• Proactive approach with a clear focus on business growth,
• Ability to work in a matrix and cross-functional organization,
• Professional level in German and English.

Nice to have:

• Experience in program management or project coordination
• Exposure to industrial, defense or HBAS markets

Additional Information

What you will find at LACROIX

• A hands-on role close to industrial operations and customer reality,
• A structured onboarding with mentoring and close support,
• Opportunities to evolve towards Key Account Management, Program Management or leadership roles,
• A company committed to sustainable and responsible industry,
• Flexible work organization combining site presence, customer visits and remote work.