Full-Time
Senior Regional Quality Manager
Posted on 10/4/2025
Shawmut Design and Construction
Construction management with client-focused, employee-owned structure
Compensation Overview
$129k - $210k/yr
Los Angeles, CA, USA
In Person
 Operations & Logistics (1) |
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- Experience: 8+ years in construction management with quality leadership experience.
- Education: Bachelor’s degree in construction, engineering, or related field (or equivalent experience).
- Demonstrated success leading project quality efforts or regional programs.
- Knowledge of building systems, risk management, and QA/QC best practices.
- Excellent communication, facilitation, and leadership skills with the ability to influence senior stakeholders.
- Outstanding relationship-building, influence, and collaboration skills.
- Ability to create a culture of inclusion and belonging by acting with courage, humility and curiosity; desire to learn about others and self-reflect.
- Ability to build team relationships, stay organized, handle various projects at one time, follow up and make accurate decisions.
- Champion the company’s Quality Management Program across all projects in the region.
- Serve as a peer leader to Operations, ensuring quality is integrated in planning, execution, and turnover.
- Represent quality in regional leadership meetings and planning efforts.
- Collaborate with National Quality Leadership to align regional practices with overall program goals.
- Mentor Project Executives, Project Managers, Superintendents, and QC Managers in quality best practices.
- Provide proactive coaching during preconstruction, buyout, and early-phase planning to ensure quality risks are identified and mitigated.
- Deliver regional training and onboarding on QC standards, provide feedback to national leadership on evolving needs.
- Act as a resource for issue resolution, root cause analysis, and corrective action planning.
- Oversee regional consistency of Project Quality Plans, DFOW logs, inspection/testing plans, and Procore-based workflows.
- Lead risk assessments for high-value or high-risk scopes of work and ensure proper phased controls are implemented.
- Conduct periodic audits of projects and subcontractor QC performance.
- Serve as the first-line escalation point for regional quality issues, collaborating with Ops leadership and escalating to National Quality Leadership when necessary.
- Collect and validate regional QA/QC performance metrics and provide actionable analysis to National Quality Leadership.
- Drive lessons-learned sessions across projects, ensuring feedback loops improve future work.
- Provide structured feedback and lessons learned to National leadership to inform future standards, tools, and training.
- Identify training needs and deliver targeted sessions for regional teams and subcontractors.
- Collaborate with Owners, Designers, Risk Management, and Trade Partners to resolve quality issues and reinforce expectations.
- Support business development efforts by showcasing regional quality performance and capabilities.
- Partner with Operations and National Quality Leadership in supporting pursuits and client-facing efforts by demonstrating regional quality capabilities.
- Provide leadership, coaching, and performance management for direct reports ensuring alignment with national and regional quality objectives.
- Offer guidance, mentorship, and accountability for project-based Quality Managers through a dotted-line relationship, reinforcing consistency of quality processes across projects.
- Assess regional project workload and assign or recommend appropriate Quality Manager staffing, balancing resources between projects to meet risk-based quality needs.
- Support training, career development, and succession planning for Quality Managers, fostering growth of quality leadership capabilities within the region.
- Ensure that all supervised staff are executing the company’s QA/QC plan, subcontractor quality requirements, and Procore-based workflows consistently.
- Conduct regular check-ins and evaluations, providing constructive feedback while escalating systemic issues or performance concerns as appropriate.
- Partner with Regional Operations Leaders to align Quality staffing and supervisory coverage with project delivery needs.
- LEAN Construction experience preferred; strong presentation skills; vast knowledge of all trades and phases of the construction process.
- Thorough knowledge of senior leadership and region legal trends/risk.
- Outstanding relationship-building skills.
Shawmut Design and Construction provides construction management services to a diverse set of clients, aiming to deliver a smooth, enjoyable building experience from planning through project delivery. The core offering is end-to-end construction management, coordinating design, budgeting, scheduling, and on-site execution to meet client goals. The process centers on collaboration among an employee-owned team, proactive risk management, and a strong emphasis on safety and quality. Shawmut differentiates itself by its ownership structure, high client satisfaction (83% of business comes from repeat clients), and a culture that prioritizes diversity, community involvement, and social responsibility. The company’s goal is to build long-term relationships with clients by consistently exceeding expectations, delivering reliable projects, and contributing positively to the communities where it operates.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Boston, Massachusetts
Founded
1982
Simplify's Take
What believers are saying
- Mission critical expansion targets data centers and high-availability infrastructure.
- San Diego office deepens life sciences, healthcare, and higher-education reach.
- South Florida public-sector hiring expands aviation, seaport, and transportation opportunities.
What critics are saying
- Repeat-client concentration exposes backlog to anchor customer budget cuts.
- Rapid expansion strains management bandwidth and project controls.
- Mission critical and public-sector wins face fierce competition and procurement delays.
What makes Shawmut Design and Construction unique
- 100% employee-owned, Boston-headquartered national construction manager.
- Specializes in complex, logistically challenging projects across diverse sectors.
- Over 80% revenue comes from repeat clients.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Company News
Shawmut Design and Construction has opened a permanent office in San Diego's University Town Center, expanding its presence in a key life sciences market. The $2.3 billion construction management firm has been delivering projects in the region since 2003. The company has completed multiple renovations at Petco Park for the San Diego Padres and recently led work on the Sheraton San Diego Resort. The new office, located at 3655 Nobel Drive, will allow Shawmut to pursue opportunities in life sciences, healthcare innovation and higher education. "A permanent presence allows us to better serve clients in a region defined by world-class life sciences research," said Greg Skalaski, executive vice president of the West Region. The 100% employee-owned company operates 15 offices nationally, with over 80% of its business from repeat clients.
Shawmut unveils growth plan, new leadership roles. Shawmut Design and Construction, a $2.3 billion national construction management firm, announced a bold national growth strategy to reach $5 billion, adding new leadership roles and expanding into new geographies and sectors, including mission critical. Joel Nickel Image Courtesy of: Shawmut Design and Construction Les Hiscoe, who just completed his 10th year as Shawmut's chief executive officer, said the company has a clear, deliberate pathway to more than double revenue through strategic acquisitions, key hires, office openings, and building on its demonstrated success in large, complex projects. The firm's large project division has grown its portfolio to include FM's new 17-acre research and development campus in Norwood, Mass.; St. John's University's new Health Sciences Center in Queens, N.Y.; and Walmart's new home office in Bentonville, Ark., installing over 1 million square feet of cross-laminated timber to solidify Shawmut's leading mass timber expertise. "Our aggressive growth plan positions us for resilience and a stable backlog in any market as we deepen our roots and expertise in existing sectors and project types while expanding into new ones," Hiscoe said. "We will lead through the passion, energy, skill, and dedication of our people, staying true to who we are and providing exceptional client service every step of the way." Shawmut has demonstrated its ability to stay true to its values amid rapid growth: in 2021, Shawmut expanded its traditional focus to include larger, more complex projects. That shift doubled Shawmut's revenue from less than $1 billion to more than $2 billion in under three years. And Shawmut grew in lockstep with clients - more than 80 percent of its revenue comes from repeat business. As a key component of its growth strategy, Shawmut has expanded its leadership team. Kathleen Abbott has joined as the company's first chief revenue officer, tasked with driving strategic growth across regions, sectors, and services. Abbott spent 23 years at Arcadis, the world's leading company in sustainable design, engineering, and consultancy solutions. Abbott will operate upstream on opportunities while shaping strategies, building global client relationships, and leading teams to deliver growth. Shawmut has also hired Joel Nickel as its head of mission critical, a pivotal role to shape Shawmut's entrance into this sector, notably data centers. Nickel brings deep expertise in mission critical facilities, with a proven ability to scale teams and deliver complex projects. "Mission critical is the backbone of AI, cloud, and national infrastructure. Demand is exploding and clients are looking for experienced, reliable partners who can keep up," Hiscoe said. "This is a natural extension of Shawmut's growth in large projects and reinforces our commitment to innovation, diversification, and long-term growth." The addition of Abbott and Nickel follows the elevation of existing Shawmut leaders in 2025. Paul DiMarino, chief information officer, is working to fast-track new technologies to enhance the client experience and framework for growth; Michelle LaFleur, chief people officer, is driving culture and talent to allow employees to deliver their best; and Marianne Monte, chief of staff and head of mergers and acquisitions, is responsible for inorganic growth. Kathleen Abbott Image Courtesy of: Shawmut Design and Construction Shawmut is also adding a new office in San Diego to expand its offerings and opportunities in a top U.S. market for life sciences, establishing a permanent home after building in the city since 2003."These moves reflect our momentum and mission to build a stronger, more forward-looking organization that is focused on rapid and sustainable growth," Hiscoe said. About Shawmut Design and Construction Shawmut Design and Construction is a $2.3 billion national construction management firm with a reputation for completing extremely complex and logistically challenging projects. As a 100% employee-owned company, Shawmut has created a culture of ownership, proactive solution-making, and forward-thinking. Over 80 percent of its business comes from repeat clients, with a strong focus on building lasting partnerships. Shawmut has 15 offices, including Boston, New York, Los Angeles, Miami, and Providence. For more information, please visit www.shawmut.com.
Shawmut Design and Construction has announced an aggressive growth strategy to reach $5 billion in revenue, including strategic acquisitions, office expansions and entry into the mission critical sector. The employee-owned firm currently generates $2.3 billion annually. The company has appointed Kathleen Abbott as its first chief revenue officer and hired Joel Nickel to lead its new mission critical division, focusing on data centres. Shawmut is also opening an office in San Diego to expand its life sciences presence. CEO Les Hiscoe said the firm will diversify across sectors and regions whilst maintaining its focus on complex projects. Shawmut previously doubled its revenue from under $1 billion to over $2 billion in under three years after expanding into larger projects in 2021. Over 80% of its revenue comes from repeat clients.
Roger Williams University offers construction scholarships. Roger Williams University (RWU) in Bristol, Rhode Island, has selected four incoming students for its Shawmut Scholars program, a partnership between RWU and Boston-based Shawmut Design and Construction. The program offers full-tuition scholarships, guaranteed paid internships and mentorship from industry professionals for students majoring in construction management or those majoring in architecture or business who commit to a construction management minor. The program has been designed to ensure students graduate not only with degrees but also with four years of practical, hands-on construction experience and professional networks that typically take years to develop in the field. "Our partnership with Shawmut gives students unparalleled access to the profession: mentorship from industry leaders, hands-on experience on active job sites and the confidence to lead," RWU President Ioannis N. Miaoulis says. "We are proud to welcome this new class of Shawmut Scholars and excited to see the impact they will make on designed and built environments." The new class of Shawmut Scholars follows a previous scholar group who graduated from RWU this May. Two alumni have entered into careers with Shawmut's offices in Boston and Providence, Rhode Island, while another relocated to pursue other opportunities. "We are proud to launch the second cohort of Shawmut Scholars with our partners at RWU," says Michelle LaFleur, chief human resources officer at Shawmut Design. "This marks the start of a meaningful four-year journey where Shawmut team members will serve as mentors and champions, helping scholars explore careers in construction, gain real-world experience and build lasting relationships. "We couldn't have a better partner in developing the next generation of talented professionals than Roger Williams, with its outstanding and nationally ranked programs in construction management and engineering. Together, we are committed to building a broader talent pipeline into the industry, and we're excited to support these Scholars as they shape their future." The Shawmut Scholars program was launched in 2021 and is designed to provide skilled construction leaders with substantial hands-on experience. In addition to classroom instruction, the students rotate through active construction sites, shadow project managers, learn safety protocols firsthand and work on budgets and schedules. The incoming round of Shawmut Scholars includes Kat Almeida, a construction management major from Rhode Island; Emma Jackson, a construction management major from Connecticut; Andie Moreira, an architecture major and construction management minor from New Hampshire; and Ary Ponce, an architecture major and construction management minor from New York. McLanahan offers complete C&D Recycling systems designed to transform construction and demolition debris into reusable aggregate. Their tailored systems include feeding, crushing, screening, scrubbing, washing, classifying, dewatering, sampling, water recycling and tailings management, leading to sustainable, circular-economy operations while reducing reliance on landfills and the need for virgin aggregates.
BOSTON, Aug. 13, 2025 /PRNewswire/ - Wellness Workdays, a premier provider of workplace wellness solutions, has partnered with Shawmut Design and Construction, a $2 billion national construction management firm known for its unwavering commitment to fostering a culture of safety excellence and proactive innovation, to launch a next-generation well-being initiative designed specifically for the construction industry.