Full-Time

Desktop Support Specialist

Updated on 6/15/2024

ERG

ERG

201-500 employees

Environmental and sustainability services provider

Consulting

Mid

Chantilly, VA, USA

Required Skills
TCP/IP
Requirements
  • 3-5 years’ experience as a desktop support staff member
  • 5+ years of relevant work experience in Microsoft operating systems, particularly Windows 11 and 10, Windows Server 2016/2019, Active Directory, Office 365, SharePoint Online, Microsoft Teams, Adobe, or similar
  • 3+ years of network equipment experience, including switches, hubs, and wireless routers
  • Familiarity with Dell laptops, desktops, and HP printers
  • Familiarity with audio-visual equipment and software like Zoom, GoToMeeting, and Microsoft Teams
  • Hands-on experience with BitLocker, MFA, and VPN setup
  • Experience with ServiceDesk Plus or similar products
  • Working knowledge of networking topologies, TCP/IP, DNS, DHCP, and wireless
  • Experience with CompTIA A+ and/or CompTIA Network+ is a plus
Responsibilities
  • Office 365 products support
  • Setting up new hire computer equipment
  • Laptop/Desktop rebuild
  • Creating and administrating Active Directory accounts
  • Setting up and troubleshooting multi-factor authentication (MFA)
  • Troubleshooting laptop/user issues (e.g., driver updates, VPN, hardware issues)
  • Password management, providing new passwords or removing lockouts as needed
  • Installing, configuring, and updating software applications
  • Onboarding new employees, including provisioning equipment and logins and orienting employees to the environment
  • Offboarding departing employees, including disabling access and collecting assets
  • Performing facilities-related tasks, including office moves, shipping/receiving, and conference room equipment support
  • Installing, physically moving, changing/upgrading, and disposing of computer hardware and software products
  • Maintaining precise documentation and records for hardware and software inventory
  • Maintaining virus protection, OS service packs, third-party software patches, and upgrading the laptop's OS
  • Handling printers and toner issues
  • Troubleshooting application installations and end-user issues with various desktop applications (Google Chrome, Office 365, Adobe products, and various antivirus suites)
  • Responding to user issues reported through tickets or management requests and updating tickets accordingly throughout the resolution process
  • Serving as a first line of contact about desktops, laptops, scanners, and other information technology systems (local and remote) as required to ensure efficiency and reliability
  • Creating articles for the knowledge base to ensure common issues and configurations are well-documented and available to employees, helping to promote a self-service portal
  • Coordinating with vendors for warranty repair of IT assets
  • Familiar with the Backup Tape drives
  • Familiarity with a variety of remote access tools

ERG provides a wide range of environmental and sustainability services, including air quality, clean transportation, climate and resilience solutions, and digital and information solutions. These services utilize various technologies and methods to address environmental challenges.

Company Stage

M&A

Total Funding

N/A

Headquarters

Lexington, Massachusetts

Founded

1984

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

9%