Full-Time
Residential Property Manager
BPS Estates Manager
Battersea Academy for Skills & Employment
No salary listed
London, UK
Hybrid
One work-from-home day per week; the role is otherwise office-based.
Category
 Real Estate (1) |
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Requirements
- Extensive experience in residential property management, preferably client-side or in a complex mixed-use setting.
- Strong working knowledge of residential leases, service charges, and landlord and tenant legislation.
- Proven experience handling tribunal cases, legal disputes, and enforcement actions.
- Ability to interpret legal documents and liaise effectively with legal advisors.
- Strong stakeholder management and negotiation skills.
- Strong financial literacy relating to service charges and property budgets.
- Commercial awareness and strong risk awareness.
- Strong documentation and case preparation skills.
- Strong organisational and prioritisation abilities.
- High level of professionalism when dealing with residents and stakeholders.
- Reliability, punctuality, and organisation.
- Ability to work with a high degree of autonomy and remain deadline-driven and outcome-focused.
- Willingness to embrace change, new ways of working, professional development, and constructive feedback.
Responsibilities
- Oversee the day-to-day management of residential assets, ensuring high standards of service delivery and resident satisfaction.
- Implement asset management strategies to protect and enhance value.
- Work alongside managing agents to ensure performance aligns with contractual obligations and key performance indicators.
- Conduct regular site inspections to ensure compliance with health, safety, and operational standards.
- Interpret and support residential leases, tenancy agreements, and associated documentation.
- Advise internal stakeholders on lease obligations, covenants, and landlord responsibilities.
- Ensure compliance with relevant legislation, including the Landlord and Tenant Act, Housing Acts, and service charge regulations.
- Work with managing agents on service charge budgets, reconciliations, and consultation processes, including Section 20 where applicable.
- Lead residential disputes involving breaches of lease, arrears, antisocial behaviour, and service charge challenges.
- Prepare and manage tribunal cases, including evidence gathering, submissions, and coordination of representation.
- Work closely with internal and external legal teams on litigation, enforcement action, and dispute resolution.
- Manage forfeiture processes, possession proceedings, and enforcement of covenants where required.
- Maintain detailed documentation to support legal proceedings and ensure audit compliance.
- Oversee residential budgets, service charge expenditure, and financial performance of the portfolio.
- Monitor arrears and implement recovery strategies with managing agents.
- Review and approve major expenditure and ensure value for money.
- Support long-term financial planning, including reserve funds and capital works programmes.
- Act as the key liaison between residents, leaseholders, internal teams, legal advisors, and managing agents.
- Handle escalated resident complaints and sensitive issues professionally and efficiently.
- Provide clear reporting to senior leadership on operational, legal, and financial performance.
- Build relationships supporting community engagement and reputation management.
- Ensure compliance with statutory obligations, including building safety, fire safety, and other regulatory requirements.
- Oversee risk assessments, audits, and remedial actions.
- Ensure managing agents and contractors operate in line with regulatory and company standards.
Desired Qualifications
- Professional qualification such as IRPM, ARMA, RICS, or equivalent.
- Experience working within large-scale developments.
- Knowledge of building safety legislation, including the Building Safety Act where applicable.
Battersea Academy for Skills & Employment
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