Full-Time

Customer Retention Manager

Posted on 9/11/2024

Varsity Tutors

Varsity Tutors

5,001-10,000 employees

Online platform for personalized tutoring services

Education

Mid

Remote in USA

Category
Customer Success Management
Sales & Account Management
Requirements
  • Demonstrated results and effective at building teams
  • 3+ years of customer retention, client relations, or customer success experience
  • Strong leadership qualities with the ability to coach, develop and motivate a team
  • Experience developing retention plans and analyzing metrics
  • Demonstrated ability to implement and train teams in strategic and effective retention techniques
  • Experience in hiring, developing, and managing a high-performing retention team
  • Ability to work independently and prioritize work
  • Ability to work some evenings and weekends
Responsibilities
  • Hire and effectively on-board high-performing customer retention specialists
  • Continually coach and develop staff to ensure success and improved results, and implement performance plans
  • Manage day-to-day performance of all team members and deliver performance reviews
  • Hit all performance targets for number of renewals, conversion rates, customer satisfaction, and others as determined by company
  • Assess and understand the needs of our clients
  • Work with leadership to generate ideas for motivational initiatives
  • Lead and schedule weekly team meetings
  • Embody company culture and maintain high employee engagement
  • Ensure correct usage of CRM and other company used technology and platforms

Varsity Tutors provides personalized online education solutions for students of all ages, from elementary school to adults pursuing professional certifications. The platform operates on a membership model, allowing clients to access various learning resources such as one-on-one tutoring, live group classes, and on-demand lessons. With a network of over 40,000 vetted tutors, Varsity Tutors ensures high-quality instruction tailored to individual needs. The flexibility of the membership allows families to customize their learning experience, whether they need help with school subjects or preparation for standardized tests like the SAT. Additionally, Varsity Tutors offers instruction in over 3,000 subjects, including coding, paleontology, and language learning with native-speaking tutors. This extensive subject range and the convenience of online learning make Varsity Tutors a comprehensive option for lifelong education.

Company Stage

Series C

Total Funding

$104.1M

Headquarters

Clayton, Missouri

Founded

2007

Growth & Insights
Headcount

6 month growth

3%

1 year growth

16%

2 year growth

13%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnerships with school districts expand Varsity Tutors' reach and user base.
  • Growing demand for personalized learning aligns with Varsity Tutors' tailored educational solutions.
  • Increased interest in hybrid learning models supports Varsity Tutors' online platform.

What critics are saying

  • Emerging edtech platforms offer similar services at lower prices, increasing competition.
  • Free online resources like Khan Academy may reduce the perceived value of paid services.
  • Data privacy concerns could lead to regulatory scrutiny, affecting Varsity Tutors' operations.

What makes Varsity Tutors unique

  • Varsity Tutors offers over 3,000 subjects, including unique topics like paleontology.
  • The platform integrates AI for personalized learning experiences, enhancing student engagement.
  • Varsity Tutors' membership model provides flexible, household-wide access to learning resources.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE