Simplify Logo

Full-Time

Customer Retention Manager

Confirmed live in the last 24 hours

Varsity Tutors

Varsity Tutors

5,001-10,000 employees

Online platform for personalized tutoring services

Education

Mid

Remote in USA

Category
Customer Success Management
Sales & Account Management
Requirements
  • Demonstrated results and effective at building teams
  • 3+ years of customer retention, client relations, or customer success experience
  • Strong leadership qualities with the ability to coach, develop and motivate a team
  • Experience developing retention plans and analyzing metrics
  • Demonstrated ability to implement and train teams in strategic and effective retention techniques
  • Experience in hiring, developing, and managing a high-performing retention team
  • Ability to work independently and prioritize work
  • Ability to work some evenings and weekends
Responsibilities
  • Hire and effectively on-board high-performing customer retention specialists
  • Continually coach and develop staff to ensure success and improved results, and implement performance plans
  • Manage day-to-day performance of all team members and deliver performance reviews
  • Hit all performance targets for number of renewals, conversion rates, customer satisfaction, and others as determined by company
  • Assess and understand the needs of our clients
  • Work with leadership to generate ideas for motivational initiatives
  • Lead and schedule weekly team meetings
  • Embody company culture and maintain high employee engagement
  • Ensure correct usage of CRM and other company used technology and platforms

Varsity Tutors provides personalized online education solutions for students of all ages, from elementary school to adults pursuing professional certifications. The platform operates on a membership model, allowing clients to access various learning resources such as one-on-one tutoring, live group classes, and on-demand lessons. With a network of over 40,000 vetted tutors, Varsity Tutors ensures high-quality instruction tailored to individual needs. The flexibility of the membership allows families to customize their learning experience, whether they need help with school subjects or preparation for standardized tests like the SAT. Additionally, Varsity Tutors offers instruction in over 3,000 subjects, including coding, paleontology, and language learning with native-speaking tutors, making it a comprehensive solution for lifelong learning.

Company Stage

Series C

Total Funding

$407M

Headquarters

Clayton, Missouri

Founded

2007

Growth & Insights
Headcount

6 month growth

6%

1 year growth

14%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnerships with over 500 school districts enhance Varsity Tutors' reach and impact, providing stability and growth opportunities.
  • The broad subject offering, including niche areas like paleontology and coding, positions Varsity Tutors as a comprehensive solution for diverse learning needs.
  • The company's focus on lifelong learning and professional certifications opens up opportunities for career advancement and personal development.

What critics are saying

  • The competitive edtech market requires continuous innovation to maintain a leading position.
  • Reliance on school district partnerships could pose a risk if funding or priorities shift.

What makes Varsity Tutors unique

  • Varsity Tutors offers a membership model that covers the entire household, providing flexibility and value that many competitors lack.
  • The platform's extensive network of over 40,000 rigorously vetted tutors ensures high-quality, personalized instruction across a wide range of subjects.
  • Varsity Tutors for Schools initiative provides free access to comprehensive learning resources for school districts, setting it apart from other online tutoring services.