Field Application Engineer

As a Field Application Engineer at Apera, you will play a key role in enabling our customers to achieve success with our AI-driven robotic vision systems. You will work directly with customers during system on-boardings, leading installation, setup, and commissioning to ensure seamless integration into their manufacturing processes. Leveraging your technical expertise, you will provide onsite and offsite support, deliver training, and troubleshoot technical issues to optimize system performance.  This role requires close collaboration with cross-functional teams, including Sales, Customer Success Managers, and Onboarding Project Managers, to drive successful customer outcomes. You will contribute to continuous improvement initiatives, enhance onboarding efficiency, and support the development of cutting-edge automation solutions across various industries.

What You’ll Get to:

• Prepare for new robotic vision system on-boardings in collaboration with the Onboarding Project Manager and CSM.
• Lead customers through the installation, setup, testing, and commissioning of robotic vision systems while onsite.
• Deliver on-the-job training to customers to ensure effective use of Apera’s solutions.
• Provide technical support and troubleshooting services both onsite and remotely.
• Monitor system performance during initial production runs, resolving issues and optimizing processes to ensure system reliability.
• Document and maintain detailed customer records within Apera’s business systems and provide regular status updates to the onboarding team and customers.
• Collaborate with Sales to assess the feasibility of potential applications for Apera solutions with new and existing customers.
• Partner with CSMs and Onboarding Project Managers to support and expand Apera’s customer base.
• Drive continuous improvement by reducing the time and effort required for system installation and commissioning.
• Contribute to the design of robotic work cells using Apera’s AI-powered vision software, leveraging your technical expertise and creativity.
• Provide actionable feedback to the engineering team to influence product development and knowledge sharing.
• Ensure that all business activities are conducted with the highest ethical standards.

Required Qualifications: 

• Bachelor’s or Master’s degree in a technical field such as electrical engineering, mechanical engineering, mechatronics, systems design, or controls, or a technologist diploma with equivalent experience.
• Must be able to travel 75%, including international travel which is primarily to Canada and Mexico.
• Willingness to travel on short notice, and weekend work as needed.
• 3-5 years of experience in automation, mechatronics, controls, or a related field.
• Strong verbal and written communication skills in English (a second language is a bonus).
• Proven working knowledge of robotics, machine controls, automation principles, and manufacturing processes.
• Hands-on experience with mechanical, electrical, and pneumatic troubleshooting.
• The ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.
• Proficiency in Word, Excel, PowerPoint, AutoCAD, and SolidWorks.

Preferred Qualifications

• Experience with vision systems or vision engineering.
• Knowledge of FANUC robots, controllers, and peripheral equipment.
• Familiarity with FANUC application software (e.g., Roboguide) and programming.
• Experience with or programming of ABB, Kuka, Yaskawa Motoman, Staubli, Universal Robots, or other industrial robotic systems.