Full-Time

Customer Service Representative

Updated on 12/4/2024

SageSure

SageSure

501-1,000 employees

Specialized insurance for high-risk coastal areas

Social Impact
Financial Services

Entry

Macon, GA, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • High work ethic, is punctual and dependable, and has a history of good attendance
  • Proven successful customer support experience
  • Track record of achieving targets and goals
  • Excellent verbal and written communication skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task (specifically while talking with customers and resolving their inquiries)
  • Proficient in navigating Windows based computers and using multiple software applications across two monitors
  • High school diploma or equivalent
  • Associates Degree
  • Experience working in Homeowners Insurance
  • Property & Casualty Insurance License is a plus but is not required
  • Spanish speaking
Responsibilities
  • Manage incoming calls, chats and emails from policyholders, agents, and producers
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team customer service targets and performance measures
  • Answer questions about underwriting concerns related to home inspections and select property and liability hazards
  • Handle product eligibility and underwriting inquiries from producers
  • Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions and file documents
  • Follow communication procedures, guidelines and policies

SageSure offers insurance coverage for homeowners and small businesses in high-risk coastal areas, where traditional insurers often do not provide services. The company focuses on delivering tailored insurance products that meet the specific needs of clients in these underserved markets, using advanced technology and data analytics to assess risks and set competitive prices. SageSure stands out due to its specialized focus and a team of experienced professionals with extensive backgrounds in the insurance industry. The goal is to ensure that clients in high-risk areas have access to reliable insurance protection.

Company Stage

Debt Financing

Total Funding

$800M

Headquarters

Jersey City, New Jersey

Founded

2009

Growth & Insights
Headcount

6 month growth

9%

1 year growth

21%

2 year growth

61%
Simplify Jobs

Simplify's Take

What believers are saying

  • SageSure's successful issuance of $1.2 billion in catastrophe bonds demonstrates strong financial backing and resilience.
  • The acquisition of GeoVera MGA enhances SageSure's capabilities in residential earthquake risk, expanding its market reach.
  • Partnerships with technology firms like Ecopia AI improve SageSure's precision in risk assessment and underwriting, leading to better customer service and operational efficiency.

What critics are saying

  • Operating in high-risk coastal areas exposes SageSure to significant financial losses from natural disasters.
  • The integration of acquired companies like GeoVera MGA may present challenges in aligning operations and corporate cultures.

What makes SageSure unique

  • SageSure specializes in high-risk, underserved coastal areas, a niche often avoided by traditional insurers.
  • The company leverages advanced technology and data analytics to accurately assess risks and competitively price its products, setting it apart from competitors.
  • SageSure's team of experienced professionals, many with over 30 years in the industry, provides expert guidance and support, enhancing client trust and satisfaction.

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Benefits

Fully stocked cafés with free snacks and beverages

Lounges with shuffleboard, billiards and board games

Access to in-office gyms

Organized and ad hoc social events

Medical (HSA, EPO, PPO)

Dental

Vision

401(k) with company match

Profit-sharing bonus program

Life insurance

Short-term and long-term disability

Up to 160 hours of paid time off per year, plus floating holidays

Paid holidays

8 hours of volunteer time off per year

Gym reimbursement

Tuition reimbursement toward education, licensing and certifications

Employee assistance program with access to free and confidential counseling