Giftware Associate

Description

Position purpose

Sales people are the “face” of M&D supply. The Giftware Lead is crucial to the success of the giftware section: merchandising the products to ensure maximum sales, and providing helpful, knowledgeable customer service to keep them coming back.

Responsibilities/Duties/Functions/Tasks

• Greet customers, advise customers, demonstrate products.
• Answer calls using the company phone script.
• Answer radio calls promptly and professionally.
• Special order non-stock out of stock items in accordance with prevailing policy and procedures.
• Complete all housekeeping, back stocking, and task work assignments.
• Provide on-the-job training as deemed necessary by management.
• Complete housekeeping tasks as required.
• Complete assigned training.
• Attend store meetings.
• Recognize and meet the needs and wants of the store’s customers pertaining to giftware.
• Maintain a welcoming merchandising theme of the department.
• Ensure all pricing tasks are completed in a timely manner: tagging merchandise, proper PO check in procedures.
• Perform inventory as needed.
• Assist in other areas of the store as needed.
• “On site” attendance must fall within the company standards as outlined in the handbook.
• Any other tasks required as determined by management

Company Conformance Statements

• In the performance of their respective tasks and duties all employees are expected to conform to the following:
• Work every day according to the company mission and core values.
• Perform quality work within deadlines without direct supervision.
• Develop and maintain a positive working relationship with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Complete assigned training.
• Complete additional tasks as assigned.

Requirements

Minimum Qualifications

Basic computer and math knowledge

Work Requirements

• Physical activity includes: Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motion.
• Physical requirements: Must be able to exert up to 30 pounds of force occasionally, and/or up to 15 pounds of force frequently, and/or up to 15 pounds of force constantly to move objects. Must be able lift at least 50 lbs with assistance and 30 lbs without assistance, repeatedly from the ground to waist level.
• Visual acuity requirements: Salespersons are required to have the visual acuity to perform an activity such as: item identification, preparing and analyzing data and figures; transcribing; viewing a terminal; extensive reading; visual inspection involving small defects, small parts at distances close to the eyes. Sales team members are required to have acuity to accurately measure and cut building materials and to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.
• Required Equipment operations: Giftware Leads must be able to operate computers, various software and internet-based programs, open office, and RF gun, POS system and cash register. Must be able to climb up and down ladders using 3 points of contact.

Behavioral Competencies

• Customer Orientation: Cheerfully meets or exceeds customer expectations – both internal and external. Conveys an attitude of genuine service. Sees customer perspective. Maintains communication to address customer expectations, needs and concerns.
• Integrity: Maintains a high standard of ethical conduct. Takes responsibility for mistakes, does not blame others. Keeps commitments, treats others with respect
• Teamwork: Recognizes group goals and supports them. Accepts different points of view. Shows respect for team members, builds relationships