Full-Time
Community Services Technical Support Specialist
OpenGov
1,001-5,000 employees
Cloud-based budgeting, planning, and permitting software
Compensation Overview
$52k - $60k/yr
Dallas, TX, USA
In Person
Bachelor's
 Customer Experience & Support (1) |
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 IT & Security (1) |
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- Experience working with or troubleshooting SQL and data management, geographic information systems, ETLWorks pipelines, and application programming interface data failures.
- Ability to develop strong interpersonal, written, and verbal communication skills.
- Strong technical aptitude to solve problems and understand complicated problem statements.
- Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
- Excellent organizational, time-management, and prioritization skills.
- Ability to collaborate and thrive within a team environment.
- Ability to learn new technologies and concepts quickly.
- Ability to handle multiple competing priorities.
- Ability to work specific shifts to provide support during business hours.
- Ability to participate in rotating on-call support after business hours.
- Provide customer technical support through phone, chat, web, and email interactions to achieve performance goals, address interactions accurately and promptly, and meet or exceed service levels.
- Use Salesforce Service Cloud for case management, including maintaining adequate log notes, providing timely case updates, and working toward First Contact Resolution for incoming support inquiries.
- Independently assess and prioritize incoming cases, applying technical judgment to determine resolutions or escalations.
- Triage customer-reported incidents for severity, urgency, and content to ensure consistency and quality.
- Research across various tools to determine whether an incident is a known issue or defect.
- Troubleshoot a wide range of technologies, replicate incidents against expected results, and document reproduction steps.
- Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
- Contribute to the knowledge base to support customer self-service and training.
- Participate in scheduled training sessions to learn internal and proprietary technologies.
- Use artificial intelligence tools to serve more customers faster and with higher quality.
- A Computer Science degree is preferred.
- Experience or interest in using artificial intelligence is preferred.
OpenGov provides cloud-based software for local governments, offering tools for strategic budgeting and planning, permitting, licensing, and code enforcement. The product suite runs as software-as-a-service, so agencies subscribe and access the tools over the internet. The budgeting and planning software digitizes financial processes, helps create budgets faster, and uses data analytics to reveal trends and connect strategic initiatives to outcomes. The workflows are designed to replace paper-based tasks with online, centralized systems, improving transparency and public engagement while reducing time and resources spent. OpenGov differentiates itself with deep public-sector experience and a focus on modernizing legacy processes, cyber awareness, and data-driven decision making for local governments. Its goal is to help government leaders run more efficient, transparent, and accountable operations.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
$228M
Headquarters
Redwood City, California
Founded
2012
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Simplify's Take
What believers are saying
- April 29, 2026 launches added OG Assist, HCM, asset planning, and AI Review.
- NEOGOV and Deckard integrations expand OpenGov’s footprint across workforce and rental compliance.
- OpenGov hired across sales, security, and AI roles in 2026, signaling continued expansion.
What critics are saying
- OpenGov settled Washington wage-posting claims on April 10, 2026 for $467,980.
- Cox’s 2024 acquisition caps exit upside and concentrates strategic control outside management.
- If AI Review misclassifies permits, agencies freeze deployments and competitors like Tyler win renewals.
What makes OpenGov unique
- OpenGov’s April 2026 AI-native platform unifies ERP, HCM, permitting, and procurement.
- More than 2,000 agencies already use OpenGov’s shared government data foundation.
- Its workflows match public-sector buying, budgeting, and compliance requirements better than horizontal SaaS.
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Benefits
Competitive Salary
Work from Anywhere
Unlimited Vacation
Mission-Driven Colleagues
World-Class Healthcare
Professional Development
Family Matters
Amazing Customers
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 0%OpenGov release update: june 2026. June 24, 2026 Posted in News OpenGov has released its latest platform updates, including improvements to usability, reporting, and asset management workflows. AGL will continue reviewing these changes and sharing practical guidance for Canadian municipalities using the platform.
SCAD welcomes World Cup fans to Atlanta. Thursday, June 18th, 2026 The Savannah College of Art and Design (SCAD) is proud to announce an extensive partnership with the FIFA World Cup 26(TM) Atlanta Host Committee (AWCHC), the Metro Atlanta Chamber, and the City of Atlanta to develop and install an intuitive wayfinding campaign, launch immersive art activations, and manage social media strategy to support the upcoming historic FIFA World Cup 26(TM) matches. More than 200 SCAD students and alumni from many of the university's top-ranked degree programs contributed to AWCHC initiatives through physical and interactive art, panoramic campaign implementation, and seamlessly integrated technology. Through these dynamic efforts, Atlanta will raise the bar as one of the most innovative of the 16 host cities for this year's World Cup. The AWCHC approached SCAD in 2024 to engage the university's collaborative innovation studio SCADpro - which generates business solutions for the world's most influential brands - on several projects in preparation for the future matches. These projects include the wayfinding campaign The Last Mile, which navigates visitors around and toward the stadium using graphics, signage, and accessible digital counterparts. The Atlanta Stadium perimeter also hosts several interactive murals and art installations in key locations downtown. Following the successful creation and implementation of The Last Mile, SCADpro's next project tasks SCAD students to lead social media campaigns for the Metro Atlanta Chamber (MAC) during the matches, managing strategic and creative outreach across multiple platforms including official accounts for @fwc26atlanta, @atlchamber, and @atlantawhereyoubelong. "SCAD's involvement in Atlanta's Last Mile project has brought a level of creativity, innovation, and local collaboration that truly reflects the spirit of our city," said Dan Corso, president of Atlanta Sports Council and Atlanta World Cup Host Committee. "As we prepare to welcome the world for the FIFA World Cup 26(TM), partnerships like this are incredibly important because they allow us to highlight our region through the eyes of the next generation of creative talent. Working alongside SCAD has helped us enhance the fan experience while creating a project that is uniquely Atlanta and reflective of the people and communities that make our region so special." SCAD executive dean of academic services and accomplished muralist Honor Bowman joined chair of fine arts Matt Robertson in executing the mural Work and Play by Alejandro Giraldo (SCAD M.F.A. painting) at the Georgia World Conference Center (GWCC). "Our SCAD students, alumni, and faculty have risen to this important moment for our city, providing a beautiful, research-driven, strategic, and effective wayfinding campaign for city visitors, as well as striking art installations that will delight and reflect Atlanta's energy, vibrant diversity, and status as a global cultural center for years to come," said Bowman. "SCAD is honored to contribute our artistry and tech-driven approach to problem-solving to one of the most significant opportunities to host the world in Atlanta's storied history." The motion media mural designed by Giraldo immerses viewers in a 3D experience using augmented reality (AR) and captivating proportions. Additional SCAD student activations near the stadium include custom planters outside The CTR (formerly CNN Center) and a student-designed vinyl wrap at the Peachtree MARTA station by Liezel Baleva (SCAD B.F.A. motion media design) and Gracie Shoemaker (SCAD B.F.A. motion media design). The ultimate selfie moment awaits in front of the Soccer City by SCAD wall, an installation of 116 soccer balls inscribing "ATL," set against a mural by Kay Wolfersperger (SCAD B.F.A., graphic design, 2009) that interprets Atlanta's energy, pride, and love of the game - also on site at the GWCC. As the leader in arts, culture, and innovation within Atlanta's higher education ecosystem, SCAD has activated myriad public art experiences in the city through SCAD Art Sales, the university's in-house art consultancy. Commissioned by developer CP Group for The CTR in downtown Atlanta, Michael Porten (SCAD M.F.A., painting, 2012; SCAD B.F.A., illustration, 2004) presents ATL, a bold new site-specific public work that operates simultaneously as sculpture, landmark, and dynamic media platform. Instantly recognizable through its iconic abbreviation, the large-scale installation transforms familiar text into an immersive spatial experience, positioning itself at the intersection of public art, architecture, and civic identity while welcoming guests to The CTR. SCAD Art Sales served as a partner with the City of Atlanta Mayor's Office of Cultural Affairs' "Bridges, Tunnels, and Walls" public art and urban activation initiative. The university commissioned Taylor White (SCAD B.F.A., illustration, 2007) to create a mural along the wall of a downtown Northside Drive corridor. Drawing on the artist's signature fusion of hyperrealism and abstraction, the mural titled Now That The Sun Came Out, I Miss The Rain features saturated colors, Georgia-inspired foliage, surreal elements, and vibrant patterns, which combine to create a visually striking composition that offers a memorable expression of Atlanta's creative spirit. SCAD Art Sales also partnered with OpenGov and Kevin Bongang (SCAD M.F.A., illustration, 2013; SCAD B.F.A., illustration, 2009) on GREETINGS, a vibrant large-scale mural at 308 Martin Luther King, Jr. Boulevard across from Atlanta Stadium. Anchored by a flowing ribbon of color that expands across the wall, the mural represents the collective energy of partnerships and institutions working together, resulting in a dynamic composition that celebrates unity, progress, and the power of shared purpose. In a neighborhood gateway mural at the Georgia Power substation off Metropolitan Parkway, Jaylyn Lassiter (SCAD M.F.A., painting, 2022) will create a new work commissioned by Georgia Power and Design Essentials. Together in Hair is a visual celebration of community, identity, and cultural connection expressed through Afro-textured hair. Inspired by the shared experiences found in salons, barbershops, and homes, the mural highlights hair as both a personal expression and a cultural tradition rooted in history and storytelling. Creative design manager for Atlanta United FC Jose Hadathy (SCAD B.F.A., painting, 2013) was selected to create the official Atlanta Host City poster. A vibrant love letter to the city, Hadathy's composition comes alive with MARTA trains, lush greenery, historic landmarks that include Martin Luther King, Jr.'s home, The Wren's Nest, the Hammond House Museum, and, of course, the state's iconic peach motif. For soccer fans and local residents interested in these visual experiences, SCAD has launched a new interactive map that highlights these dynamic AWCHC initiatives, student and alumni art installations, and unique tourist attractions located on the SCAD Atlanta campus, including the 4D experience SCADstory, SCAD FASH Museum of Fashion + Film, and dynamic performances at SCADshow. With more than 500,000 visitors expected, Atlanta will host eight matches of the FIFA World Cup 26(TM) at Atlanta Stadium, including a semifinal Wednesday, July 15. Atlanta will become one of only two U.S. cities, alongside Los Angeles, to have hosted both the Olympic Games and the FIFA World Cup(TM).
GovWell secures $25 million Series A to scale AI Operating System. Published on May 15, 2026 As seen on: Key takeaways. * GovWell has raised a $25 million Series A funding round led by Insight Partners, bringing its total funding to about $35 million. * Existing investors Work-Bench and Bienville Capital also participated, alongside angels such as David Reeves, Andreas Huber, and Chris Bullock. * The AI-native platform is used by more than 150 government agencies across over 35 U.S. states to streamline over 5,000 mission-critical services. * GovWell reports permit and license processing times reduced by up to 95%, positioning the platform as a key modernization tool in local government operations. Quick recap. GovWell, an AI-powered operating system for local governments, has closed a $25 million Series A round led by Insight Partners, with participation from Work-Bench and Bienville Capital. The new capital, which lifts total funding to roughly $35 million, will fuel product development and expansion to thousands of communities through its AI-native permitting and licensing stack. The Series A was formally announced via GovWell's official blog and amplified by founder posts and sector coverage. Funding details and product focus. GovWell's announcement notes that Insight Partners is leading the $25 million Series A, with Work-Bench and Bienville Capital doubling down after earlier commitments. The round also includes personal investments from GovTech veterans David Reeves, Andreas Huber, and Chris Bullock, adding seasoned go-to-market and procurement expertise to GovWell's cap table. The company frames its product as an AI operating system for local government, automating workflows across permitting, licensing, code enforcement, zoning, and inspections. GovWell says its AI-native platform is replacing legacy systems in more than 80% of deployments, helping over 150 agencies in 35 plus states cut permit and license processing times by up to 95%. With this $25 million round, GovWell plans to deepen its AI tooling, expand deployment support, and scale into thousands of communities nationwide. Market context and timing. The raise highlights how AI is shifting from pilot projects to core infrastructure in the historically slow-moving government IT market. Insight Partners' lead check, supported by repeat investments from Work-Bench and Bienville, signals confidence that local governments will adopt AI-native systems for critical workflows such as permitting and licensing rather than just layering AI on legacy stacks. GovWell is operating in a competitive GovTech segment alongside cloud-era permitting and civic workflow vendors that still power many city and county operations. At the same time, regulatory and political pressure to accelerate housing approvals, improve small business licensing, and enhance citizen experience is creating demand for platforms that can show quantifiable productivity gains and time-to-decision reductions. Competitive feature comparison. Here, two relevant competitors to GovWell in local government permitting and licensing are OpenGov's Permitting & Licensing suite and ClearGov's digital permitting and workflow tools. These platforms represent established cloud-era vendors that GovWell's AI-native approach seeks to displace or outperform. AI Operating System Capabilities in Local Government Strategically, GovWell appears strongest on AI-native automation, measurable processing-time reductions, and a focused "AI OS" narrative for local government workflows. OpenGov and ClearGov retain advantages in breadth of modules and installed base, making them attractive to jurisdictions prioritizing integrated suites over AI-first design. Sci-Tech Today's takeaway. In my experience, a $25 million Series A at this stage of the GovTech cycle is a bullish indicator for AI-native platforms that can show hard metrics instead of just pilots. I think this is a big deal because GovWell is tying AI directly to outcomes like up to 95% faster permitting and licensing for more than 150 agencies, which aligns with political and operational pressure on local governments. For users and residents, that could translate into faster housing approvals, simpler small business licensing, and fewer in-person trips to city hall. I generally prefer companies like GovWell that are built AI-first rather than retrofitting legacy stacks, though the real test will be whether they can maintain service quality as they scale beyond 35 states on the back of this $25 million round. Add Sci-Tech Today as a Preferred Source on Google for instant updates! Sources. Pramod Pawar (Co-Founder) Pramod Pawar brings over a decade of SEO expertise to his role as the co-founder of 11Press and Prudour Market Research firm. A B.E. IT graduate from Shivaji University, Pramod has honed his skills in analyzing and writing about statistics pertinent to technology and science. His deep understanding of digital strategies enhances the impactful insights he provides through his work. Outside of his professional endeavors, Pramod enjoys playing cricket and delving into books across various genres, enriching his knowledge and staying inspired. His diverse experiences and interests fuel his innovative approach to statistical research and content creation. Companies List
OpenGov has announced the winners of its 2026 High-Performance Government Awards, recognising 14 government organisations and three partners for driving fiscal transformation and operational efficiency. The awards were presented at the OpenGov Conference in San Francisco. Winners collectively delivered over $25 million in combined savings, revenue gains and cost avoidance, whilst managing more than 100,000 public assets and unifying over 18,000 employees on modern systems. Notable achievements include Montgomery County, Pennsylvania, achieving $14 million in annual savings, and Maumelle, Arkansas, increasing annual permitting revenue from $2,000 to $123,000. The awards highlight government modernisation efforts across finance, procurement, permitting and asset management. OpenGov's platform serves more than 2,000 government agencies across the United States.
Deckard Technologies announces collaboration with OpenGov to modernize short term rental management. Nick del Pego - CEO Deckard Technologies This collaboration provides a seamless experience for any jurisdiction looking to improve the efficiency of their local programs" - Nick Del Pego - CEO Deckard Technologies CHICAGO, IL, UNITED STATES, April 30, 2026 / EINPresswire.com / - Deckard Technologies, providers of the Rentalscape monitoring platform, announced its collaboration with OpenGov, the AI-native Public Service Platform leader for local and state governments, to automate compliance and tax collection for the short term rental market. By using parcel numbers to align data with OpenGov, it eliminates the manual workload that currently slows down municipal staff, allowing information to flow across both platforms in near real-time. "This collaboration provides a seamless experience for any jurisdiction looking to improve the efficiency of their local programs", said Nick Del Pego, CEO of Deckard Technologies. "We are moving beyond manual reporting to an automated environment. By using Deckard's insights directly with OpenGov's workflows, we ensure that as soon as a property is registered or taxed, the status is updated across the entire organization." Strategic Benefits for Jurisdictions: Operational Efficiency: Transitions from manual data handling to a synchronized feed of property compliance. Aligned Workflows: Connects rental activity data directly to official government records and paperwork. Enhanced Visual Insights: Utilizes shared GIS mapping to provide a clear view of rental activity within the community. Staff Optimization: Streamlines quarterly reconciliations and reduces the administrative burden on finance and enforcement teams. About Deckard Technologies Deckard Technologies is a GovTech company dedicated to helping local governments address residential property-related challenges. Founded in 2018, Deckard Technologies operates globally with offices in the U.S., Colombia and Australia, delivering actionable insights on the business of short-term rentals, long-term rentals, and foreclosures. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.