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Senior Technical Writer
Knowledge Base
Updated on 3/16/2023
Remote in USA
Experience Level
Desired Skills
  • 3+ years of technical writing experience, creating content for non-technical users with a focus in eCommerce, web publishing, payment processing, SaaS, FinTech, or a related field
  • Experience developing content strategy for complex new product areas
  • Drive to simplify and iterate
  • Experience using metrics to guide strategic, data-driven content decisions
  • Experience with help/documentation CMS, project management, and bug-tracking software
  • Comfortable working in basic HTML
  • Experience in customer support
  • Your resume and cover letter (required)
  • Explain how to optimize keywords for that business
  • Give a quick overview of what tools in our website platform they should focus on to bring traffic to their site
  • Be in PDF format and no longer than 1 page
  • Write and refine help guides about Squarespace products, explaining complex concepts and steps in clear and accessible language
  • Take full ownership of content on specific areas of the platform, including new products
  • Build relationships with partners and SMEs in Product, Product Support, Product Marketing, and Engineering
  • Give feedback to teammates through rotating peer reviews, and contribute to the onboarding and development of newer writers
  • Support company initiatives affecting customer success and business outcomes through help content strategy
  • Help evolve the voice of Squarespace Customer Operations

1,001-5,000 employees

Platform for website-building & ecommerce
Company Overview
Squarespace's mission is to help people with creative ideas stand out and succeed. The company operates a modern platform that enables millions to build a brand, share their stories, and transact with their customers in an impactful and beautiful online presence.
  • Health insurance with 100% premium covered for you and your dependent children
  • Fertility and adoption benefits
  • Retirement benefits with employer match
  • Flexible vacation & paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • $100 per month remote stipend
  • Education reimbursement
  • Employee donation match to community organizations
  • 7 Employee Resource Groups across locations
Company Core Values
  • Be the Customer
  • Design Is Not A Luxury
  • Build the Ideal
  • Learn Fast, Act Fast
  • Protect Creativity
  • Simplify