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Full-Time

Resident Service Technician

Confirmed live in the last 24 hours

Bell and Howell

Bell and Howell

1,001-5,000 employees

Industrial & Manufacturing
Healthcare
Consumer Goods

Entry, Junior

Twinsburg, OH, USA

Category
Hardware Engineering
Electronic Hardware Engineering
Mechanical Hardware Engineering
Required Skills
Customer Service
Requirements
  • High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.
  • Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills.
  • Associate degree preferred.
Responsibilities
  • Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system.
  • Schedule and perform regular predictive/preventive maintenance inspections on equipment.
  • Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
  • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
  • Act as a liaison between the customer and other departments/functions of the company.
  • May need to provide an “on call” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.

Company Stage

N/A

Total Funding

N/A

Headquarters

Durham, North Carolina

Founded

N/A

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing a $55 million loan from Versa Capital indicates strong financial backing and potential for growth and expansion.
  • Receiving the Service Excellence Award for their Remote360 solution underscores their reputation for delivering high-quality service and operational efficiency.
  • Partnerships with companies like Delivery Solutions and Lowes Foods expand their market reach and enhance their last-mile delivery capabilities.

What critics are saying

  • The competitive landscape in automated e-commerce and retail automation could challenge Bell and Howell's market position.
  • Dependence on partnerships for growth may expose the company to risks if these collaborations do not yield expected results.

What makes Bell and Howell unique

  • Bell and Howell's focus on automated e-commerce pickup solutions, such as QuickCollect GO, sets them apart in the retail automation sector.
  • Their partnership with organizations like Houston Food Bank and Lowes Foods highlights their commitment to community-focused solutions and innovative grocery pickup services.
  • The launch of an autonomous robotics training lab demonstrates Bell and Howell's dedication to advancing technology and workforce development in automation.

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