Facebook pixel

Adaptive Data Operations Specialist
Confirmed live in the last 24 hours
San Francisco, CA, USA • Remote
Experience Level
  • 1-3+ years experience using data analysis and/or ad-hoc scripting to solve complex problems
  • Strong problem-solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms
  • A strong interest in online harm mitigation--you've seen how seemingly safe features are abused by bad actors, and understand tradeoffs and risk that come with online interactions
  • Previous experience with data analysis and/or scaled quality assurance
  • Strong stakeholder management skills--you're adept at improving processes and know how to leverage the skills of multiple disparate teams
  • Ability to work in a fast-paced environment and make important decisions under pressure
  • Excellent communication skills--you can efficiently and eloquently present ideas, updates and results to key stakeholders at various levels
  • Own documentation and quality assurance of Discord's scaled anti-spam efforts, and flag potential deviations to relevant stakeholders
  • Think both quantitatively and qualitatively to create reports and suggestions that improve, optimize, and innovate our scaled anti-spam methods
  • Analyze new and potential product features and propose plans to help reduce or remove spammy behavior before it happens
  • Manage incoming streams of spam reports and spam-related appeals from users and communities to identify developing patterns of abuse
  • Work cross-collaboratively with other teams, including Product, Safety Engineering, ML, CX in responding to complex and time-sensitive issues
Desired Qualifications
  • Background in data and/or user-facing support roles, such as Trust & Safety or CX
  • High-level understanding of statistics concepts (e.g., hypothesis testing, probability distributions, relationship between variables)
  • Demonstrated interest in anti-spam and/or responsible innovation initiatives
  • Proficiency in various data analysis and scripting languages such as:
  • SQL
  • Python
  • Git
  • Familiarity with ticketing systems. (Ex. Zendesk)

1,001-5,000 employees

Gaming communication platform
Company Overview
Discord's mission is to build an easy-to-use communication service that gives people a place to talk, build relationships, and belong.
  • Stay healthy - We take care of our team with comprehensive Medical, Dental, and Vision plans.
  • Parental perks - Spend some quality time with the next generation with parental leave, fertility, adoption, and surrogacy benefits.
  • Kick back - Stay refreshed with over 19 paid holidays, use-what-you-need sick days, and four weeks of PTO.
  • Commute easy - In a non-COVID world, get up to $270 per month for your commuting and parking needs.
  • The loadout - When we’re back in the office, enjoy daily catered lunches and snacks, a desk fund to make your space yours, and whatever you need for your computer setup, including a headphone allowance.
  • Wellness on us - Take advantage of a quarterly wellness allowance for your gym membership or other wellness activities. Virtual yoga every week!
  • Transgender benefits - Discord will reimburse up to $20,000 for any procedure related to transition.
  • Discord HQ - Our office is located in Potrero Hill, a little neighborhood in San Francisco near awesome coffee and food.
  • Relocation - Excellent relocation bonuses for new hires moving to San Francisco (once it’s safe to return).
Company Core Values
  • Upside Down Leadership
  • Small & Mighty Teams
  • Unleash Talent
  • It’s a marathon, not a sprint