Full-Time
Job Not Found
Houchens Industries
11-50 employees
No salary listed
Goodlettsville, TN, USA
In Person
Category
 Retail (3) |
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Required Skills
Inventory Management
Marketing
Customer Service
Data Analysis
Requirements
- High School Diploma or General Education Degree (GED); or, an equivalent combination of education and experience.
- Bachelor degree preferred.
- Minimum of 1 year of leadership experience in a retail or customer service setting.
- Must have good verbal and written communication skills
- Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.
- High degree of analytical skills, and the ability to delegate and be self-directed.
- Excellent written and verbal communication skills
- Strong organizational, time management, and project management skills
- Technically skilled in basic retail computer systems including related software
- Develop and maintain client relationships and strategic partnerships
- Dress according to company policy.
- Possess a valid in-state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards
Responsibilities
- Hire, train and develop store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments
- Review all store evaluations with store management team and staff to identify opportunity areas, and correct all issues with a sense of urgency.
- Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.
- Delegate workload among associates to meet merchandising and visual presentation standards.
- Participate in associate evaluations as per company standards in order to provide feedback for improvement, praise and recognition, and growth opportunities.
- Complete merchandising updates according to Houchens Ace Hardware standards.
- Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates
- Forecast scheduling needs to meet customer demand and create work schedules.
- Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary.
- Review staffing needs, strengths and opportunities with Store Manager, HR/Ops Directors prior to additions, promotions or terminations.
- Develop and implement an in store marketing strategy including promotions, events, and seasonal merchandising based on store needs.
- Other assigned tasks as directed by Supervision
- Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor.
- Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching.
- Use huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage and motivate the team.
- Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
- Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels.
- Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers.
- Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to (Company Name) best practices, metrics and deadlines
- Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy
- Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.).
- Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.).
- Enforce safety policies and procedures, and serves as role model for safety.
- Enforce store environment procedures to ensure and maintain the best store appearance.
- Conduct preventative safety and fire inspections, and take appropriate actions to correct all issues.
Desired Qualifications
- Bachelor degree preferred
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Bowling Green, Kentucky
Founded
1944
Simplify's Take
What believers are saying
- Acquired three Save A Lot stores in Indiana April 2026, entering new market.
- Houchens Insurance Group ranks 45th largest U.S. agency post-Florida expansion.
- Hired Vince Tyra May 2022 for M&A strategy, fueling bolt-on growth.
What critics are saying
- Integration failures at H.H. Barnum and Lee Masonry cause talent exodus within 12-24 months.
- Walmart and Aldi erode Save A Lot margins in Indiana within 6-12 months.
- Petco and Chewy dominate e-commerce, crippling Feeders Pet Supply in 18-36 months.
What makes Houchens Industries unique
- Houchens allocates 40% of free cash flow to acquisitions across diverse sectors.
- 100% employee-owned ESOP spans grocery, manufacturing, insurance, and pet retail.
- Acquired H.H. Barnum, expanding automation controls to 5,000+ customers.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Work Hours
Paid Vacation
Paid Holidays
401(k) Company Match
Company News
The Business Journals
Sep 4th, 2024
The company continues to diversify its corporate portfolio.
Bowling Green Daily News
Jan 12th, 2023
Betty retired from Houchens Industries.
The Business Journals
Dec 20th, 2022
Bowling Green, Kentucky-based Houchens Industries Inc. has entered into a definitive agreement to acquire Louisville-based Air Hydro Power Inc.
WBKO
Dec 6th, 2022
BOWLING GREEN, Ky. (WBKO) - The “Bridge the Gap” program launched by Houchens Industries, Inc. and community partners, in partnership with United Way of Southern Kentucky, has now disbursed nearly $420,000 to assist those impacted by the tornadoes in December of 2021.
The Lane Report
Dec 5th, 2022
Chairman and CEO, Dion W. Houchins is pleased to announce the promotion of Patrick Coleman to the position of Vice President of Finance and Chief Financial Officer for Houchens Industries, Inc.