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Enterprise Technical Support
Posted on 11/8/2022
INACTIVE
Locations
San Francisco, CA, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JavaScript
Java
Linux/Unix
MySQL
REST APIs
Python
TypeScript
NoSQL
Communications
Requirements
  • You have at least 3+ years of experience working in a technical support, technical account manager, partner engineering or similar role
  • You have strong understanding of and experience with REST APIs
  • You have strong, in-depth knowledge and experience troubleshooting desktop applications on Microsoft Windows and macOS
  • You have knowledge of Single Sign-on including OAuth, SAML, and SCIM
  • You have strong analytical, debugging, and problem-solving skills
  • You are able to analyze server and client application logs and identify the root cause of errors
  • You have strong written and verbal communication skills and can work with both technical and non-technical audiences
  • You are able to balance user expectations while understanding policies and compliance boundaries
  • You are able to work under pressure and remain focused, confident and professional
  • You are able to collaborate effectively with peers and across teams that are located in multiple offices
Responsibilities
  • Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
  • Work cross-functionally across engineering and product to build processes and manage issues
  • Perform advanced troubleshooting of products and embedded partner applications
  • Reproduce customer issues, perform initial codebase triage and file bugs with Engineering
  • Manage to key performance metrics defined within the Product Operations Team
  • Respond to high priority customer issues
  • Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
  • Participate in an on-call rotation to assist customers outside of normal working hours
Desired Qualifications
  • You have strong knowledge of Linux, APIs, NoSQL, MySQL and similar open source technologies
  • Knowledge and experience writing scripts using one or more of the following languages - Python, Java, Javascript, or Typescript
Notion

201-500 employees

All-in-one workplace
Company Overview
Notion's mission is to make toolmaking ubiquitous. The company operates an all-in-one productivity platform that enables users to create tools and collaborate easily.
Benefits
  • Medical, dental & vision insurance
  • PTO
  • Mental health & wellbeing package
  • Parental leave
  • Fertility coverage
  • Retirement matching
  • Commuter benefits
  • Monthly stipend
Company Core Values
  • Be an owner of the mission: We’re driven by our commitment to empower every person on the planet to use software exactly the way they want.
  • Be a pace setter: We move with urgency so we can set the cadence for our market, cover more ground, and ship more great products and programs for our users, faster.
  • Be a truth seeker: We pursue the best data, ideas, and solutions with rigor and open-mindedness, always guided by our users’ most pressing needs.
  • Be kind and direct: We deliver feedback in the spirit of helping our colleagues improve, balancing sensitivity with caring honesty. We’re in this together.