Full-Time

Customer Service Coordinator

Posted on 3/10/2025

Jones Lang LaSalle (JLL)

Jones Lang LaSalle (JLL)

Global real estate company

Compensation Overview

$20Hourly

Entry, Junior

Atlanta, GA, USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Exceptional customer service skills
  • Ability to complete data entry using multiple work request applications
  • Ability to identify and escalate priority issues
  • Ability to adhere to business unit specified client driven standards
  • Ability to identify customer needs, research issues, resolve complaints, and provide solutions
  • Ability to maintain ownership of calls, including follow-ups with escalation team
  • Ability to adhere to telephony queue time data to maximize productivity
  • Ability to provide accurate, timely client work orders
Responsibilities
  • Answer inbound calls, emails and online requests from a variety of geographically dispersed facilities
  • Complete data entry using multiple work request applications
  • Identify and escalate priority issues
  • Adhere to business unit specified client driven standards
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls, including follow-ups with escalation team
  • Adhere to telephony queue time data to maximize productivity
  • Provide accurate, timely client work orders which result in highly satisfied customers
Jones Lang LaSalle (JLL)

Jones Lang LaSalle (JLL)

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