Vans is the original brand rooted in the authentic lifestyle of skateboarding. We are driven by our mission to inspire and empower everyone to live “Off The Wall” – embracing the youthful spirit of freedom, non-conformity, and relentless progression. Yesterday’s “Off The Wall” moment is today’s new normal, and at Vans, we believe in constantly outdoing ourselves. Together with our communities across the globe, our vision is to push culture forward because we believe that the pursuit of progression never ends. We are constantly inspired by the future generation of positive catalysts within our community.  

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of people who think and live “Off the Wall,” Vans just may be the place for you.

To learn more about our values and our culture, visit Vans Careers or www.vans.com.

What will you do?

As part of the Vans Americas eCommerce team, the Senior Coordinator, Digital Operations is responsible to contribute to our eCommerce goals through a focus on: technology, order fulfillment, customer service and back-end processes. Reporting into the Director Digital Operations, the Senior Coordinator will support the overall Digital Operations and eCommerce teams, and play an integral role interfacing across key VF support functions. This role is based in Costa Mesa, CA - we are typically in office 3 days per week.

Let’s break down that day-in-the-life a bit more.

• Deliver enhancements to our eCommerce technology by performing project management duties such as: Business requirements gathering, timeline & resource planning, user acceptance testing, training, and documentation

• Support the eCommerce executional teams in technical bug resolution and process execution

• Manage regular communication between the Vans eCommerce business and VF support functions including Technology teams, DC Operations, Logistics, and Customer Service

• Partner with the Vans Omnichannel team regarding rules & reporting for store fullfillment of eCommerce orders

• Establish KPIs and regular reporting to govern the scope of Digital Operations

• Own eCommerce vendor & contract management, as well as annual financial planning

• Own eCommerce process documentation; helping to build-out/refine our standard operating procedures, and keeping them up-to-date

• Conduct the bi-weekly business acceptance validation process to ensure quality release into the production environment

What success looks like:

• Driving organizational efficiencies through clear communication, documented & instituted standard operating procedures, and a passion for operational excellence

• Establishing KPIs across the Digital Operations scope of responsibility, and transparently reporting on performance; driving the KPIs and demonstrating continuous improvement

• Excellent project management and deliverying initiatives on-time, in-full, within budget, and with excellent stakeholder & change management

• Minimize and eliminate service interruptions to the digital operations on Vans.com, maintaining consistent service availability and stability throughout the year

• Ultimately contributing to achievement of quarterly and annual eCommerce sales targets

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 4+ years of experience and professional achievements.

The foundation skills you will need in this position are:

• Experience working in eCommerce and/or a digital operational role

• Knowledge of eCommerce technology and processes

• Experience with software development lifecycle and project management methodologies a plus, specifically Agile

• Experience with business requirements definition, building test cases and QA testing

• Preferred knowledge of tools such as: Jira, Confluence, Google Analytics

• Analytical and data-driven; a problem solver by nature

• Organized, detail-oriented and diligent; excellent follow through and follow up

• Strong communicator and relationship builder

• Proven team player with a passion for people and winning together

What do we offer you?

At Vans, we know you expect as much from us as we do from you. That is why we make a commitment to support and grow our people. We offer extensive development and growth opportunities for your current and future positions, a competitive compensation package, and a strong benefits package that includes medical, dental, vision, and 401(k).

Our commitment extends beyond this and into your daily work life. We strive to foster a diverse and inclusive culture based on respect, connection, and authenticity. Our focus on DEI is at the foundation of who we are and what we do.

To learn more about Vans’ benefits package, follow this MyVFBenefits.com and click “Looking to Join VF”.

To learn more about Vans‘ Diversity and Inclusion efforts, go to www.vans.com.

Now WE have a question for YOU.

Are you in?

Hiring Range:

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year’s medical plan rates on www.MyVFbenefits.com  and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected]. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.