Senior Manager
Project Management, External Customer Facing
Updated on 11/15/2023

201-500 employees

AI copilot for enterprise
Company Overview
Aisera stands out as a leading provider of AI and automation solutions, with a proven track record of enhancing service delivery and support across IT, operations, and customer service sectors. The company's AI Service Experience platform (AISX) leverages advanced language models and deep domain knowledge to achieve impressive auto-resolution rates and significant cost reductions, while offering comprehensive automation across multiple channels. Recognized by Forbes, CNBC, Deloitte, and Gartner among others, Aisera's commitment to quality and efficiency is further demonstrated by its extensive integration capabilities, sizable partner network, and a roster of flagship enterprise customers.
AI & Machine Learning

Company Stage

Series D

Total Funding





San Jose, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Palo Alto, CA, USA
Experience Level
Desired Skills
Business & Strategy
Sales & Account Management
  • At least 10 years professional experience in project management in Customer facing roles
  • At least 3 years in managing other Project Managers
  • Ability to create processes when there are none (or very limited)
  • A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
  • Extreme follow-through ability. You set the bar on ensuring things don't get dropped
  • Willingness to get in the weeds and make things happen
  • Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
  • Strong cross-functional and creative collaboration skills, and willingness to act as project contributor, problem solve with stakeholders to address business problems, and go beyond task and status management
  • Self-awareness and a desire to continually improve
  • Bachelor’s or higher degree in computer science, engineering, or related technical field
  • You will inherit a team of Technical Project Managers in the quest to scale and lead the Customer Success teams to deliver quality deployments on time
  • You are expected to learn the delivery lifecycle at Aisera and be able to manage projects on your own. This includes understanding the product, so that you can successfully lead your team.
  • You will be responsible for creating scalable methods, best practices, and relevant KPIs
  • Develop and mentor the team in order to build strong leadership skills
  • Develop reporting mechanisms that are scalable
  • Deep dive into areas that need attention; troubleshoot and bring structure to issues or department
  • Foresee dependencies, risks, and issues -- build the appropriate program framework for projects and programs to deliver quality
  • Define, drive, and lead weekly operating mechanisms and lead other cross-company projects when called upon
  • Get involved in anything that will help the department thrive
  • Work with the Sales team to understand forecasts and upcoming projects.
  • Forecast and deliver ARR for projects sold and eventually own a PS revenue stream
Desired Qualifications
  • Startup experience
  • Enterprise SaaS experience