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Customer Success Consultant
Posted on 11/30/2022
INACTIVE
Locations
Wrigleyville, Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Marketing
Looker
Requirements
  • Data driven consultant with strong Customer Engagement industry domain knowledge
  • 4+ years experience working within data/analytics teams measuring the impact of customer engagement on overall business KPIs
  • You're known for being a “team player.” We just can't emphasize this enough as you'll work with larger Customer facing teams within Customer Success to seamlessly enhance the customer experience as well as being part of a global Customer Success Consultant team
  • Ability to present deep analytics in a digestible and actionable manner for Customers to act on
  • Understanding of how analytics and data impact marketing and are skilled in telling this story to an audience
  • Extensive experience with data analytics tools such as Looker
  • Experience with Technologies and Processes for Marketing, Personalization, and Data Orchestration
  • A 'can do' attitude as a founding member of the new CS Consulting team, with a high level of comfort with change
  • You are intellectually curious and are known as a problem solver, you're not afraid to tackle problems
Responsibilities
  • Create and expand a set of modular, strategic programs designed to optimize customer ROI. These programs contain a mixture of thought leadership, product usage best practices, as well as drawing insight from advanced reporting
  • Deliver these strategic programs to cross-functional customer teams primarily over 4 remote calls with in-depth email insight follow ups. These customers will span across multiple customer classifications including SMB, Enterprise and Commercial
  • Continually evolve new programs alongside the Braze Growth and Industry Solutions teams based on internal and external feedback and outcomes
  • Form a tight partnership with the customer facing teams at Braze, including our Customer Success Managers who manage the day to day strategic relationship with our customers
Braze

501-1,000 employees

Customer engagement platform for marketing
Company Overview
Braze is committed to setting new standards in customer engagement. The company provides multi-channel marketing automations for companies to better engage with their customers.
Benefits
  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture
Company Core Values
  • Take Your Seat At The Table - Our community welcomes and respects your unique talents and perspective
  • Don't Ignore Smoke - We help each other notice issues before smoke turns to fire
  • Shape The Future - We believe in the positive trajectory of change
  • Embrace Curiosity - We are explorers of details and new horizons
  • Seek The Truth - We combine intelligence with humility to challenge our assumptions and ask thoughtful questions
  • Be A Human - Each of us contributes to the Braze culture through our individuality