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Full-Time

Customer Support Representative

GA

Confirmed live in the last 24 hours

Motion

Motion

11-50 employees

All-in-one AI-driven productivity platform

Consulting
Enterprise Software
AI & Machine Learning

Junior

Georgia, USA

Category
Customer Support
Customer Success & Support
Required Skills
Zendesk
Customer Service
Zapier
Requirements
  • Solid written and spoken English
  • 2 years of customer support experience in various environments or a degree from a top-tier institution
  • Commitment to a 40-hour workweek, beginning at 9pm Georgia Standard Time
  • Genuine enthusiasm for delivering unparalleled customer service
  • An independent spirit thriving in a remote, dynamic setting
  • Sharp analytical and critical thinking abilities
  • Adaptability, coupled with a receptivity to feedback
  • Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus
Responsibilities
  • Efficiently address customer inquiries within Customer Support channels
  • Leverage knowledge base to efficiently address common customer queries
  • Identify and escalate technical issues, prioritizing customer satisfaction
  • Contribute to refining customer operations to uplift support offerings and bolster customer retention and revenue
  • Act as a bridge between customers and the product/engineering teams, channeling critical feedback

Motion is an all-in-one productivity platform that utilizes automation and AI to intelligently manage calendars, meetings, projects, and tasks, increasing productivity by 137%. It employs an intelligent calendar, automatic task and project management, meeting scheduling, and an AI assistant that plans and re-prioritizes tasks throughout the day.

Company Stage

Series A

Total Funding

$13.2M

Headquarters

Mountain View, California

Founded

2019

Growth & Insights
Headcount

6 month growth

118%

1 year growth

118%

2 year growth

182%

Benefits

Can work 100% remotely from anywhere in the US and Canada

Company laptop

Heath Care benefits

Flexible PTO

Travel for company work weeks in a new city every 6 months

Bi-weekly team happy hours

Generous equity