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Manufacturing IT-Technical Support Engineer
3rd shift
Updated on 2/1/2023
Normal, IL, USA
Experience Level
Desired Skills
Development Operations (DevOps)
  • 1-3 years of experience in Manufacturing application support/development
  • Individuals must have experience with complex automated manufacturing systems
  • Active Directory administration experience
  • Experience in Windows or Linux administration
  • Experience with scripting languages such as powershell, ansible or other programing experience
  • Understanding of IT/OT architecture with knowledge of TCP/IP. XML, SOAP, REST, XML, CIP, Tagging, OPC and other relevant protocols
  • Knowledge of Docker Containers and Kubernetes
  • Foundational understanding of CI/CD pipeline
  • Experience with GIT Lab or other repository
  • Experience with ITSM products and processes
  • Excellent interpersonal skills, energetic, a self-starter with outstanding written and verbal communication skills
  • Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously
  • Act as the primary escalation point for all IT Manufacturing IT system related concerns
  • Follow Site Reliability Engineering (SRE) principles
  • Establish Service Level objectives, Service Level Agreements
  • Create and deploy proactive monitoring solutions using leading tools such as Dynatrace, Splunk and Grafana
  • Eliminate toil by identifying and eliminating repetitive work through automation. (scripting, system changes etc)
  • Automate everything through InfraOps and DevOps practices including automation of server builds, print functions, addon deployments or any other product on the factory floor
  • Perform Active Directory administration for manufacturing systems
  • Perform Windows/Linux administrative tasks on core manufacturing IT systems
  • Responsible for resolving all plant IT system incidents and lead resolution or all plant critical incidents
  • Work as a liaison between security, controls, networking, tooling or any other team (internal or external) when needed to restore service or deploy changes to plant floor systems
  • Reduce Mean Time to Repair (MTTR) on factory floor by creating and deploying optimized processes, training, automation and product fixes that eliminate issues, maximize uptime and improved responsiveness
  • Recommend and implement design changes to configure manufacturing systems that allow for the growth of factory expansions and ramp up to ensure system reliability
  • Work with plant commissioning teams to launch factory systems
  • Create and deploy workflows in tools such as slack, down time tracker, Pagerduty or Servicenow to optimize incident response to critical downtime issues
  • Work with 3rd party oems and suppliers to resolve incidents, patch and upgrade systems to meet business and security needs
  • Create and maintain training materials for tier 1-3 teams
Desired Qualifications
  • Knowledge of Rockwell MES is a plus

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Core Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team