Margin Specialist @ Robinhood

Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

The Market Operations team at Robinhood is responsible for traditional middle office brokerage operations. Our mission is to deliver an excellent end-customer experience and mitigate firm risk while supporting cutting-edge brokerage and financial products. We’re looking for a specialist to help grow our Margin team.

As a Market Operations Specialist (Margin), you’ll be responsible for account level risk management and operations. You’ll perform essential daily duties to keep our margin business running smoothly, including analyzing and resolving various types of margin calls, communicating with customers via phone or email to resolve escalated issues, reviewing risk-based alerts, testing the functionality of our margin product, and reviewing our outbound communications and educational materials. Additionally, you’ll be expected to help scale our processes, tools, documentation, and workflows, and be a key member in helping us grow our team. Along with the broader Market Operations team, you’ll work cross-functionally with our clearing, product, compliance, and engineering teams to improve operational efficiency and maintain our high-quality standards.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

Review daily margin calls and execute the firm’s margin sellout process
Research, prioritize, and resolve margin-related escalations
Communicate with customers in a live support environment through email or phone support
Mitigate firm and customer risk through intraday alert monitoring and proactively resolve account issues
Partner with our clearing, engineering and product teams to drive efficiency and to improve our margin offering
Keep detailed records in accordance with standard operating procedures
Ensure adherence to firm procedures and industry regulations
Be a subject matter expert during critical system outages or issues

What you bring

Bachelor’s degree or equivalent practical experience
FINRA Series 7 and Series 63
Understanding of equities and option strategies
Familiarity with Regulation T and Rule 4210
Exceptional attention to detail and strong problem solving skills
Strong knowledge of Robinhood’s products
Experience with retail client margin calls
Bonus: FINRA Series 24 and Series 3

What we offer

Market competitive and pay equity-focused compensation structure
100% paid health insurance for employees with 90% coverage for dependents
Annual lifestyle wallet for personal wellness, learning and development, and more!
Lifetime maximum benefit for family forming and fertility benefits
Dedicated mental health support for employees and eligible dependents
Generous time away including company holidays, paid time off, sick time, parental leave, and more!
Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$85,000—$100,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$75,000—$88,000 USD

Zone 3 (Lake Mary, FL)

$66,000—$78,000 USD

Click here to learn more about available Benefits, which vary by region and Robinhood entity.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.

Join a leading fintech company that’s democratizing finance for all.

About the team + role

What you’ll do

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