Product Manager

Salary Range: 150000 to 180000 (Currency: USD) (Pay period: per-year-salary)

What You’ll Do

• Collaborate on the creation of new products and features that exceed customer expectations.
• Work closely with the Engineering team to bring new products to market and to enhance existing products and features.
• Dive deep into understanding Zingtree's customer base.
• Craft business plans for fresh opportunities.
• Engage effectively with diverse individuals and roles.
• Listen keenly to stakeholder feedback.
• Stay at the forefront of AI technology trends.
• Continually understand the competitive landscape and key market shifts.
• Base your business decisions on rigorous data and research.

About You

• 5+ years of experience in roles like Product Manager or Technical Product Manager.
• Proven ability of AI enablement; coordinating data, business processes, workflows, systems
• Proven ability to execute and collaborate with technical teams.
• History of developing and launching successful B2B products.
• Solid understanding of the latest AI technology, LLMs, AI Agents, and machine learning techniques.
• Background with Integrations into CRMs, CCaaS systems etc.
• Ability to present to customers during pre-sales and post-sales opportunities.
• Experience with owning user research and competitive market analysis.
• Strong attention to detail with documentation, release management and management of milestones (internal/external).
• Exceptional communication skills and cross-functional collaboration.
• Business savvy with robust strategic, analytical, and technical acumen.
• Expertise in SaaS, Customer Support, Call Center / Contact Center is a must; Process Automation nice-to-have.
• Prior start-up experience a plus; grind, hustle, and move fast

What we offer

• Competitive Compensation - We offer fair compensation packages 
• Comprehensive Health Benefits - 100% of employee premiums and 75%-80% of dependent premiums on most health, dental, and vision insurance are covered by us
• 401K plans - Add to your retirement planning (no employer matching at this time)
• Paid Parental Leave - Paid time off for parents to spend time with their new child
• Unlimited PTO - Take the time you need to recharge and bring your best self to work 
• Flexible Remote Work - Work from anywhere
• Co-Working Reimbursement - Expense up to $200 a month on co-working space
• Home Office Stipend - Receive up to $500 to create a great work environment at home, and $100 a month for Internet, phone, etc.

Zingtree's Values

• Lead with action: We are doers. We move fast with purpose, fearlessly blaze new trails, and fail fast and learn quickly, to achieve positive outcomes for our customers and the business. 
• People really matter: We win as a team. We care about all humans—our customers and our employees—achieving professional greatness and making a meaningful impact on the world.
• Ownership leads to results: When we say we’ll deliver, we deliver. We act responsibly with integrity, high standards, and hold ourselves accountable to the results of our actions.
• Expertise creates value: We are learners. We continuously build and share knowledge, invest in growing ourselves, and put expertise into action to fully realize our potential and goals.
• Transparency builds trust: We respectfully tell it as it is. We are direct, honest, and open with the information that matters, and communicate in a caring way that builds stronger trusted relationships with each other.