Manager – Sales Delivery

Job Description

Visa Direct is a money movement solution that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate domestic and cross-border fund transfers/disbursements using debit card credentials, bank account information or digital wallet addresses around the world.  In the U.S., Visa Direct supports pull and push money movements, i.e., Original Credit Transaction (OCT) and consumer and business applications including real-time bank account funding (AFT), person to person (P2P) transfer, person to micro-business transfer (e.g., payments to landscaper), and funds disbursement (e.g., insurance claim disbursements).  Currently, the NA push payments market globally is estimated to be a 13T opportunity and there is 700B in cross border payments originating from North America. Over the past years we have invested in establishing competitive payment rails and superior market readiness, and we are now ready to focus aggressively on cross border growth. 

Manager, Sales Delivery, North America Visa Direct, is accountable for tracking and managing client launches, shortening time to revenue, scaling programs to revenue expectations, and ensuring newly signed clients are supported from contract signing through program scale.  

This is a cross- functional role so organizational savvy and interpersonal skills are critical, as we interface with specialized product, account executive, client consulting, marketing, corporate communications, legal, and finance teams to coordinate the end goal of achieving aspirational objectives. We are looking for a highly driven, relentless, and client-savvy self-starter has a proven track record of success in fast paced environments with demanding timelines who can deliver on our aggressive launch and revenue goals.  

Essential Functions

• Develop customized onboarding and go-to-market plans in collaboration with clients to deliver on clear launch timelines and milestones aligned with contract commitments  
• Track responsibilities across clients, sellers, account managers and solutioning and implementation teams to drive launches and status of overall team success for executive monthly reports  
• Support the implementation of client best practices on monetization, digital user experiences and marketing initiatives to support clients to drive end user adoption and market expansion 
• Operationalize the client sales delivery playbook and disseminate learnings to the team and frontline sellers/sales delivery professionals 
• Optimize existing or create/remove internal processes for tracking onboarding effectiveness to reducing launch timelines to streamline speed to revenue 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Self-starter with a bias toward action and proven track record for successfully developing, building, launching and commercializing domestic and cross-border payment products that delight customers.
• Strong background of client/partnerships management, sales, and or business development preferably with banks and Fintechs
• Strong empathy for customers and understanding of value drivers in recurring revenue business models
• High impact leadership skills, including setting a clear vision and strategy, motivating, and coaching others, driving urgency and results.
• Deep go-to-market knowledge and experience implementing and measuring operational metrics, leveraging data to identify trends in customer satisfaction and retention risk
• Excellent problem-solving skills with a strong focus on clients
• Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results
• Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with business partners and suppliers
• Strong team player, self-motivated and the ability to work independently at coordinating cross functional activities, obtain buy-in and elevate issues at critical junctures appropriately
• Excellent communication skills, including verbal, written and presentation necessary
• Strong collaboration and influence skills to effectively lead cross-functional teams to drive deliverables, projects, and engagements to completion
• Deep knowledge in consumer, business and merchant banking and according payments flows and systems

Work Hours:
• Incumbent must make themselves available to support clients/partners in NA time zones.