Logistics Analyst

Role Overview

The Logistics Analyst is responsible for managing and optimising end-to-end warehouse and 3PL operations, ensuring efficient, scalable, and reliable logistics processes across inbound, storage, and outbound flows.
This role focuses on building structured processes, improving data visibility, and enabling internal teams to operate effectively. You will act as the key link between internal stakeholders and external partners, driving alignment, accountability, and continuous improvement across all logistics activities.

Key Responsibilities

Operations & 3PL Management
• Oversee day-to-day logistics operations across 3PL providers, shipping agents, and courier partners.
• Maintain standardised processes for inbound, warehousing, fulfilment (B2B/B2C), and returns.
• Track KPIs including order accuracy, dispatch performance, inventory accuracy, and inbound timelines.
• Monitor stock movements and order execution, ensuring timely delivery and issue resolution.
• Escalate and resolve operational issues, driving accountability with partners.

Inventory, Data & Reporting
• Ensure accurate stock management across all systems and warehouse locations, including reconciliation
between ERP and 3PL systems.
• Investigate and resolve stock discrepancies, implementing preventative measures.
• Deliver key reporting (availability, dispatch performance, Amazon KPIs), providing actionable insights.
• Analyse data trends to identify risks, improve performance, and support decision-making.
• Maintain accurate data sharing with suppliers and partners (forecasts, shipping schedules, stock updates).

Cross-Functional Collaboration & Communication
• Act as the point of contact for logistics across Purchasing, Marketplace, Finance, and Operations teams.
• Provide regular updates on performance, risks, and key developments to stakeholders.
• Support marketplace operations, including Amazon removals, queries, and performance actions.
• Attend weekly planning and availability meetings, ensuring alignment across teams.

Systems, Process Improvement & Administration
• Monitor system performance and escalate integration or data issues with IT teams and 3PL partners.
• Manage operational administration, including:
• Dispatch performance reporting and escalation
• Commercial invoicing for B2B shipments
• End-to-end order tracking and documentation accuracy

Success Metrics
• 3PL SLA and KPI performance (accuracy, timeliness, reliability)
• Inventory accuracy across systems and physical stock
• Dispatch performance and order fulfilment quality
• Quality and timeliness of reporting and data visibility
• Stakeholder alignment and satisfaction

Key Skills & Experience
• 2 to 3 years of experience in a supply chain environment
• Experience managing 3PL and warehouse operations in a fast-paced environment
• Advanced Excel skills (data analysis, reporting, modelling)
• Strong data interpretation skills with the ability to turn insights into action
• Experience using AI tools and automation to improve workflows and efficiency
• Excellent communication and stakeholder management skills
• High attention to detail with strong problem-solving capability
• Experience with ERP systems, Freight forwarding, and marketplaces (e.g., Amazon)
• Ability to manage multiple priorities.
• Ability to work effectively with a team spread internationally with differing cultures and communication styles