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Student Success Associate
Posted on 3/8/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Requirements
  • Have 2-3 years of experience in customer-facing roles (i.e. Customer Success, Account Management) or in academic counseling
  • Are analytical and comfortable digging through information (feedback, interviews, data) to solve problems and make decisions
  • Are passionate about making our students personally and professionally successful and enjoy coaching others on motivation, goal setting etc
  • Are resourceful and like to figure stuff out on your own
  • Are an excellent communicator (both verbal and written); you articulate clearly and with empathy
  • Love learning - especially about new industries/technologies - and want to work on a team that will invest in your personal/professional development
Responsibilities
  • Maintain a high level of student engagement and own success metrics like Activation, Retention, and Satisfaction
  • Guide students through each stage of their Springboard experience, with a key focus on encouraging good habits that will help students graduate successfully
  • Quickly address student questions, concerns, feedback, and more via email/phone/video calls
  • Develop strong working knowledge of Springboard's student experience and best practices, acting as a trusted advisor for your students
Springboard

51-200 employees

Online "career-change" courses
Company mission
Springboard offers online, part-time, ‘career-change’ courses designed to train and support students looking to move into new careers in fast-growing, in-demand areas such as Data Science, UX/UI Design, and Software Engineering.
Benefits
  • World-class medical, dental, vision, and wellness benefits
  • Flexible work hours and vacation policy
  • Beautiful offices in San Francisco and Bengaluru
  • Professional development and learning budgets
  • Pre-tax savings accounts
  • Ergonomic desk setup and noise-canceling headphones
  • Access to our courses
  • Company offsites once a year
  • Free catered lunches and healthy snacks
Company Values
  • We are always learning
  • We are open. honest, and constructive
  • We embrace human-ness, relationships, and fun
  • We strive for excellence
  • We are decisive and execution-oriented
  • We take ownership