Simplify Logo

Full-Time

CX Coordinator

Weekends

Posted on 6/21/2024

felix

felix

201-500 employees

Online healthcare treatment and prescription service

Entry

Remote in Canada

Category
Customer Experience
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Relevant experience working in a customer service environment
  • Technologically savvy and curious to learn
  • Must be available to work weekends
  • Fluent in both English and French an asset
Responsibilities
  • Provide thoughtful, personalized communication to Felix users across all mediums of communication
  • Work within the Felix partnership ecosystem by communicating with pharmacy, medical, and logistics partners
  • Ensure orders are fulfilled on time and as per requests
  • Document common user issues effectively and concisely
  • Drive conversion in the onboarding process by educating users
  • Collaborate with other departments to share learnings
  • Participate in product strategy & operations
  • Occasional community management and handling responses on social media platforms

Felix provides on-demand treatment for everyday health, offering doctor-backed, personalized care prescribed online and discreetly delivered. The platform utilizes secure instant messaging for practitioner communication and offers direct insurance billing for medication costs.

Company Stage

Series B

Total Funding

$43.8M

Headquarters

Toronto, Canada

Founded

2019

Growth & Insights
Headcount

6 month growth

17%

1 year growth

72%

2 year growth

350%