Fraud Operations Analyst

Who You Are

As a Fraud Operations Analyst you are someone who is skilled at recognizing new/emerging patterns/typologies and responding with appropriate investigative techniques based on applied knowledge and a wide range of research/investigative techniques. You are eager to leverage your understanding of payments, payroll, and fraud to help lead the team to success. You know how to work independently, analyze complex problems, and develop the most optimal solutions. 

As an Analyst, you will join the Justworks Fraud Operations team and have the opportunity to help shape the company’s approach to payments compliance and security; identify and revise issues/inquiries; review and enhance standard operating procedures; and interact with our Product, Engineering, and other interdepartmental teams. The ideal candidate will have keen attention to detail, a desire to help others, a curiosity to learn, and an interest in supporting and mentoring others.

Your Success Profile

What You Will Work On

• Serve as the company’s fraud operations specialist.
• Providing transaction reviews to prevent fraud. 
• Act as the first responder and take the lead on investigating payments-related fraud claims. Coordinate with other internal teams, including Customer Success and Application Security, to determine the resolution. Work with our banking partners to recover the funds, if necessary.
• Make and support complex payments, sanctions compliance and fraud-related decisions utilizing all available data points, including your best judgment.
• Assist the customer onboarding team in matters related to fraud screening.
• Own and maintain internal resource center for payments fraud and security policies and procedures, ensuring information is kept up-to-date.
• Support implementation and adherence to process changes alongside the Manager, Fraud Operations.
• Assist with employee onboarding and serve as a resource to new and junior team members, being the first point of contact for all issues pertaining to fraud operations.
• Lead special projects as assigned by the team’s manager.
• Perform other related duties as assigned.

How You Will Do Your Work

As a  Fraud Operations Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of interdependencies and interrelationships (context and connections).

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 1-3 years of experience in the Financial Services industry, preferably in a role where there was contact with issues related to KYB, anti-money laundering (AML) or Financial Crime Investigations 
• 1+ years AML or Fraud Experience. 1+ years of direct ACH and payments experience 
• Proficiency in basic SQL and Excel a plus

The base wage range for this position based in our New York City Office is targeted at $36.30 to $39.93 per hour.

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