Senior Operational Support Officer

Reports to Operational Support Manager

The purpose of this position is to assist with routine day-to-day support of teams with using eFront.

Key responsibilities:

• Collaborate closely with our client facing Administrators and Accountants using eFront to ensure the appropriate delivery of client service
• Assist with recording static data and transactional data on to eFront
• Manage and review incoming requests to prioritise and delegate effectively
• Support teams with achieving their desired outputs for system reporting by leading a process and coordinating all relevant parties
• Prepare scoping documents to capture client’s bespoke reporting requirements
• Advise teams on best practice for system inputs
• Monitor and review adherence to best practice
• Attend meetings with client teams and clients to provide status updates and technical insight
• Assist in the training and development of staff

Skills, knowledge, expertise:

• Proven relevant experience supported by a relevant professional qualification (ACCA or ACA). Part qualified accepted.
• Previous experience in people management
• Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
• Computer literacy, word processing and spread sheet skills are essential
• Sound technical financial services knowledge (to be supported through the Aztec Academy)
• Evidence of accounting capabilities for a client relationship or a significant part of a major client relationship
• Previous experience with eFront FIA would be an advantage but not essential as training will be given

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.