Full-Time

SVP – Scam Policy Group Manager

Posted on 10/25/2024

Citigroup

Citigroup

10,001+ employees

Global financial services and banking provider

Fintech
Financial Services

Compensation Overview

$156.2k - $234.2kAnnually

+ Incentive Awards + Retention Awards

Senior, Expert

O'Fallon, MO, USA + 10 more

More locations: Tampa, FL, USA | Sioux Falls, SD, USA | San Antonio, TX, USA | Florence, KY, USA | Johnson City, TN, USA | Jacksonville, FL, USA | Wilmington, DE, USA | Irving, TX, USA | Tucson, AZ, USA | Meridian, ID, USA

Primary location is Wilmington, Delaware.

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Data Analysis
Requirements
  • 10+ years of experience
  • Experience in financial services and fraud
  • Ability in strategic thinking and the ability to frame business problems
  • Excellent analytical, technical and/or statistical skills with proven ability to translate large volumes of data
  • An influencer who communicates clearly and frequently to both technical analysts and non-technical business leaders
  • Intellectually curious, consistently seeking and developing new opportunities
  • Bachelors/University degree, Master’s degree preferred
Responsibilities
  • Partner closely with the 3rd party fraud organization on Fraud/Scam processes and procedures.
  • Provide direction based on the latest scam defect analysis.
  • Drive Citi toward a Best-in-Class preventative and detective environment towards addressing scams and customer liability.
  • Work with Operational Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness and gaps of scam controls.
  • Lead a team of Scam Policy team members toward accomplishing the goal of mitigating customer/bank losses tied to scam activities.
  • Influence and drive new in-house tools/processes or external vendors to help mitigate scam risks.
  • Develop and articulate analytical framework to solve business challenges related to scams and fraud.
  • Extract actionable insights based on analysis of customer behavior.
  • Lead and develop reporting subordinates, especially around developing sound analytical approach to solve scam concerns.
  • Drive innovative thinking about leveraging new tools/methods to transform the analytical capability of the organization.
  • Understand regulatory implications and develop mitigation / opportunity strategies.
  • Ensure robust quantity control in the analytical processes.
  • Cross functional leadership (communication and influencing) to drive towards common goal.
  • Leverage industry best practices, navigate and leverage internal relationships and become the key point of contact to ensure delivery and adoption.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Citigroup provides a wide range of financial products and services to various clients, including consumers, corporations, and governments. Its services encompass consumer banking, credit, corporate and investment banking, securities brokerage, and wealth management. Citi operates in over 160 countries, utilizing its global network and technology to offer solutions tailored to its diverse client base. The company generates revenue through interest from loans, fees from banking services, and commissions from investment activities. Unlike many competitors, Citi's extensive international presence and commitment to sustainability through ESG initiatives set it apart. The goal of Citigroup is to facilitate international trade and investment while managing financial assets and providing liquidity in the global financial system.

Company Stage

N/A

Total Funding

$59.8M

Headquarters

Tel Aviv-Yafo, Israel

Founded

N/A

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Simplify's Take

What believers are saying

  • Citi's involvement in significant financial deals, such as the $41 million debt facility with Buyerlink, showcases its strong market presence and financial influence.
  • The company's focus on ESG initiatives aligns with growing global trends towards sustainability, potentially attracting more clients and investors.
  • Citi's technological innovations enhance its service delivery, offering employees opportunities to work with cutting-edge financial technologies.

What critics are saying

  • Operating in a highly competitive financial services market, Citi faces constant pressure to innovate and maintain its market share.
  • Global economic fluctuations and regulatory changes can impact Citi's operations and profitability, posing challenges for employees.

What makes Citigroup unique

  • Citi's extensive global network across 160 countries provides unparalleled access to cross-border financial services, setting it apart from regional competitors.
  • The company's commitment to ESG initiatives and technological innovation positions it as a forward-thinking leader in the financial services industry.
  • Citi's diverse range of services, from consumer banking to investment banking and wealth management, allows it to cater to a wide array of clients, unlike more specialized financial institutions.

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