Full-Time

Technical Support Engineer

Confirmed live in the last 24 hours

Glean

Glean

201-500 employees

AI-powered workplace search and knowledge solution

AI & Machine Learning

Mid

Palo Alto, CA, USA

Required Skills
Microsoft Azure
Communications
AWS
Google Cloud Platform
Requirements
  • Bachelor’s Degree with at least 3 years of industry experience or Masters with at least 1 year of industry experience
  • Fluency in English required, fluency in a foreign language is a plus
  • Experience in Customer Success Management, Support Engineering, Professional Services, or Technical Project Management
  • Experience in a customer-facing role in Search technologies, Knowledge technologies, or SaaS-based system integrations
  • Experience with Cloud technologies in Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
Responsibilities
  • Provide high-quality customer communication, technical troubleshooting, resolution, and follow-through for all assigned customer issues and inquiries
  • Assist customers with new product features & configurations, onboarding new datasources and integrations into Glean
  • Educate customers on the use of Glean product features
  • Identify customer system health issues, devise and execute remediation plans
  • Resolve customer-impacting alerts and drive customer change requests
  • Contribute to customer help articles and internal runbooks
  • Provide root cause analysis documents for high-impact incidents
  • Work closely with teams across Glean to drive product, process, and service improvements

Glean delivers an advanced AI-powered workplace search and knowledge discovery solution. By harnessing generative AI and deep learning-based large language models, it enhances semantic understanding of natural language queries. This leads to personalized results and continuous improvement of search capabilities based on company-specific language and contexts.

Company Stage

Series D

Total Funding

$355.3M

Headquarters

Palo Alto, California

Founded

2019

Growth & Insights
Headcount

6 month growth

58%

1 year growth

116%

2 year growth

306%

Benefits

Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.

Competitive compensation - Have a real stake in your job and your future with competitive stock options.

401(k) - We make it easy to save for the future today by contributing to a 401k.

Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.

Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.

Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown

Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.

Learning and development - We offer a learning stipend to help you grow and achieve your goals.

Free meals - With lunch and dinner options every day, no need to work while you’re hungry.