Desktop Support Team Lead

Confirmed live in the last 24 hours

Locations

Burlingame, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

BS/BA Degree, preferably in CIS or MIS
7+ years of hands-on desktop support experience, strong troubleshooting, and problem-solving skills in a technical environment, with the ability to work well with all functions across the organization
2+ years of desktop support management or team lead experience, with the ability to manage individual contributors and prioritize their work
Extensive experience managing conference rooms and other types of A/V equipment
Outstanding written and spoken communication skills, including communicating clearly and concisely with all internal employees
Ability to prioritize, use local resources wisely, and contribute to process improvement and automation
Customer-centric attitude with a passion for helping others

Responsibilities

Supervise a four-person Desktop Support team in our San Mateo office
Manage our A/V and conference room equipment in our San Mateo office
Deliver an exceptional internal customer experience by providing timely, professional, effective, and knowledgeable assistance to our employee's technical needs
Troubleshoot and problem-solve employee issues and concerns, consulting with our IT infrastructure team to find solutions to technical issues
Assist with the management of technology assets and information security
Assist in deploying, maintaining, and supporting all software, hardware, and operating systems on macOS, Windows, and Linux systems
Troubleshoot issues with Windows and Linux Servers
Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner
Work with vendors in purchasing hardware and software
Administration of Google Apps, Vonage phone system, Azure AD, and other office-wide employee-facing systems
Effective communication with fellow employees
Assist with the technology integration aspects of mergers and acquisitions across several business units
Work within the IT team to plan and implement large-scale changes for long-term improvements

Desired Qualifications

Mobile device management (MDM) experience is a plus

IXL Learning, a leading edtech company with products used by over 14 million students worldwide, is seeking a Desktop Support Team Lead for our San Mateo, CA office.

The ideal candidate has experience leading a team of desktop support specialists to deliver exceptional customer and technical support for our employees. In this role, you will lead a team of desktop support specialists and be the go-to person for all conference room A/V setups in our headquarters office.

*This is a full-time position based in our San Mateo, CA office with a hybrid work schedule.*

WHAT YOU’LL BE DOING

Supervise a four-person Desktop Support team in our San Mateo office.
Manage our A/V and conference room equipment in our San Mateo office.
Deliver an exceptional internal customer experience by providing timely, professional, effective, and knowledgeable assistance to our employee’s technical needs.
Troubleshoot and problem-solve employee issues and concerns, consulting with our IT infrastructure team to find solutions to technical issues.
Assist with the management of technology assets and information security.
Assist in deploying, maintaining, and supporting all software, hardware, and operating systems on macOS, Windows, and Linux systems.
Troubleshoot issues with Windows and Linux Servers.
Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner.
Work with vendors in purchasing hardware and software.
Administration of Google Apps, Vonage phone system, Azure AD, and other office-wide employee-facing systems.
Effective communication with fellow employees.
Assist with the technology integration aspects of mergers and acquisitions across several business units.
Work within the IT team to plan and implement large-scale changes for long-term improvements.

WHAT WE’RE LOOKING FOR

BS/BA Degree, preferably in CIS or MIS
7+ years of hands-on desktop support experience, strong troubleshooting, and problem-solving skills in a technical environment, with the ability to work well with all functions across the organization.
2+ years of desktop support management or team lead experience, with the ability to manage individual contributors and prioritize their work.
Extensive experience managing conference rooms and other types of A/V equipment.
Outstanding written and spoken communication skills, including communicating clearly and concisely with all internal employees.
Ability to prioritize, use local resources wisely, and contribute to process improvement and automation.
Mobile device management (MDM) experience is a plus
Customer-centric attitude with a passion for helping others.

Our salary ranges are determined by role, level, and location. The base salary range for this full-time position is $80,000 to $120,000 + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

#li-hybrid

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

501-1,000 employees

Website

Online lessons for K-12 subjects

Company Overview

IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.

Benefits

100% paid medical, dental, and vision
Matching 401K retirement plan
Flexible paid time off and sick days

Company Core Values

Passionate - We strive to create a work environment where all employees are united in our goal to delight and impress our customers, and to foster a culture that helps all IXLers thrive.
Tenacious - We seek out learning opportunities for ourselves, understand that feedback and mistakes are part of the process rather than something to fear, and embrace a growth mindset.
Authentic - We are authentic, kind, and honest in our interactions with our colleagues. We ask questions and listen to each other. And, we have fun and find joy in our work and collaborations.