Patient Assistance Supervisor
Posted on 12/2/2023
INACTIVE
SmithRx

201-500 employees

Transparent pharmacy benefits manager reducing drug costs
Company Overview
SmithRx is a transparent pharmacy benefits manager that prioritizes customer alignment, demonstrated by its independence from insurance companies and pharmacies. The company's culture is centered on exceptional customer service, as evidenced by testimonials highlighting the staff's proactive assistance in reducing medication costs and ensuring timely delivery. With its advanced technology and cost-saving programs, SmithRx has positioned itself as an industry leader in providing affordable pharmacy benefits to employers and patients.
Data & Analytics

Company Stage

Series B

Total Funding

$97.5M

Founded

2016

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

26%

1 year growth

100%

2 year growth

412%
Locations
Plano, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Operations & Logistics
Requirements
  • At least 2 years of management experience in a health care setting
  • HS diploma or GED or equivalent work experience
  • Previous experience helping patients/members with healthcare
  • Experience in conflict resolution
  • Passion for mentoring and helping team members with career pathing and skills enhancement
  • Solutions-oriented problem solver driven by creating operational efficiencies
  • Excellent written and verbal communication skills
  • Experience working at a fast-growing startup is a plus
  • Previous experience with patient drug advocacy is a plus
  • Previous experience with healthcare, pharmacy benefits, and/or claims processing a plus
  • Must be within commutable distance to Plano, TX
Responsibilities
  • Directly manage, coach, and mentor a team of Patient Access Specialists, whose primary responsibility is to help members apply and enroll into patient assistance
  • Recruit and hire new team members
  • Lead training and onboarding for all new team members
  • Provide day-to-day supervision, support, and escalation path for Patient Access Specialists on your team
  • Manage team to meet target KPIs associated with our patient advocate teams
  • Ensure efficient allocation of operational center resources and maintain high performance standards
  • Identify and drive areas for operational process improvements to support scale
  • Cross-functional collaboration with other departments
Desired Qualifications
  • Experience working at a fast-growing startup
  • Previous experience with patient drug advocacy
  • Previous experience with healthcare, pharmacy benefits, and/or claims processing