Full-Time
Customer Service Representative
Teleperformance Spain
Customer experience and business services
Compensation Overview
€13.2k/mo
Barcelona, Spain
In Person
 Customer Experience & Support (1) |
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- C2 proficiency in Italian and B2 proficiency in Spanish.
- Previous customer-facing experience in a business-to-business or business-to-consumer environment.
- Familiarity with multichannel customer service.
- Experience working in a goal-oriented, metrics-based environment.
- Communication skills and attention to detail.
- Provide timely and effective solutions to customer inquiries through multiple communication channels, including telephone, email, and chat.
- Troubleshoot issues and resolve complaints efficiently while maintaining a positive customer experience.
- Ensure customer satisfaction by providing high-quality support and personalized service.
- Systematically improve organizational processes to increase efficiency, effectiveness, and quality.
- Work effectively with others by sharing ideas and resources to achieve common goals.
- Exchange information, ideas, and messages among individuals or groups through various channels and media.
- Understand and manage one's own emotions and those of others to foster positive relationships and increase the impact of actions.
- Consider and value diverse perspectives and ideas to encourage collaboration.
- Evaluate information and arguments to make informed and effective data-based decisions.
- Address problems and challenges with a focus on finding practical and effective solutions.
- Demonstrate an innovative, creative, proactive, and risk-aware approach to solving problems and identifying opportunities.
Teleperformance Spain is the Spanish operation of a global customer-experience and business-services company. It delivers customer care, technical support, sales, back-office processing, content-related operations, and other outsourced services for client brands. Multilingual teams support consumers and business customers across phone, messaging, digital, and operational channels. Delivery centers and remote teams are coordinated through workforce management, training, quality, technology, security, and client operations. Roles span customer service, sales, technical support, content operations, team leadership, recruiting, and business support.
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