Insurance Specialist

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one’s overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Rula is seeking an experienced Insurance Specialist to join our Financial Operations team to oversee quality assurance of our verification of benefits program and help patients understand their benefits and access affordable care.

This person will be responsible for verifying patients’ benefits, addressing patient questions, and completing quality assurance, providing a stellar white-glove experience. Insurance verification is a critical front-end operation for Rula’s revenue cycle, and this candidate will play a pivotal role in improving the accuracy and efficiency of this function, which ultimately impacts everyone at Rula: our patients, payers, providers, and internal teams.

Required Qualifications

• 2+ years of Revenue Cycle Billing experience, with an emphasis on verification of benefits

• Experience working in a customer facing role, focusing on providing quality experiences and interactions via email and phone

• Familiarity working with payer portals (e.g. Availity) 

• High level knowledge of insurance benefit terminology (e.g. copay, coinsurance, deductible, etc.) and processes/procedures

• Excellent communication and collaboration skills, bringing a high attention to detail into every patient interaction

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Associate’s degree level education equivalent or higher

• Understanding of Medicare/Medicaid/Medigap, etc.

• Technical savviness and fluency with tools such as Google Suite, AdvancedMD/EHR, Zendesk, Salesforce, or similar platforms 

• Experience with quality assurance 

• General knowledge of behavioral health terminology

• Willingness to work a Sunday-Thursday work schedule

We’re serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

• 100% remote work environment from anywhere in the US

• Competitive pay and benefits that don’t change based on location

• Health benefits: medical, dental, vision, life, disability, and FSA/HSA 

• Access to our 401(k) plan

• Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

• Paid parental leave

• Employee Assistance Program (EAP) 

• Stipend to ensure your home office sets you up for success

• Quarterly department stipend for team building or in-person gatherings

• Wellness events and lunch & learns spanning many topics

Our Team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.