Pharmacy Operational Analytics Manager

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CORE JOB SUMMARY

The Manager, Pharmacy Operational Analytics serves as a senior-level pharmacy informatics and analytics leader responsible for enterprise pharmacy data governance, systems optimization, revenue cycle performance, compliance monitoring, and operational analytics. Reporting to the AVP of Pharmacy Strategy, Insights & Analytics, this role functions as a strategic liaison between Pharmacy Operations, IT, Revenue Cycle, Nursing, Finance, and Business Intelligence teams.

The position translates pharmacy strategy into measurable clinical, operational, and financial outcomes by leveraging advanced analytics, enterprise reporting tools, and deep system knowledge (EPIC, Pyxis/Omnicell, Power BI/Qlik, and related platforms). This leader drives performance transparency, compliance oversight, inventory integrity, and reimbursement optimization across inpatient, outpatient, retail, ambulatory, and contract pharmacy operations.

CORE JOB FUNCTIONS

1. Acts as the subject matter expert for EPIC Willow, Pyxis/Omnicell, and BI tools to optimize pharmacy systems.

2. Leads system validation, workflow enhancements, and dispense logic in collaboration with IT and BI teams.

3. Oversees reporting logic, data integrity, and user access governance across the enterprise.

4. Supports the implementation of ADU, BCMA, RFID technology, and centralized distribution systems.

5. Contributes to the design and maintenance of enterprise dashboards and pharmacy Command Center tools.

6. Leads compliance monitoring, auditing, and reporting for all clinical and medication workflows.

7. Develops performance reports for time-critical medications, barcode compliance, and clinical overrides.

8. Conducts controlled substance audits and ensures the timely resolution of all inventory variances.

9. Supports regulatory compliance, diversion monitoring, and enterprise-wide opioid stewardship initiatives.

10. Partners with Nursing and Quality teams to improve clinical documentation and administration performance.

11. Leads pharmacy revenue analytics and charge capture validation to optimize reimbursement.

12. Analyzes prescription trends and financial data to identify revenue leakage and cost-saving opportunities.

13. Monitors drug spending, pricing trends, utilization, and shortages to drive financial performance.

14. Builds productivity and inventory analytics dashboards to support staffing and operational planning.

15. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS
Education:
Bachelor’s degree in relevant field required

Experience:
Minimum 7 years of relevant experience required

Certification and Licensing:
Refer to department description for applicable certification requirements

Knowledge, Skills and Abilities:

• Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.

• Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.

• Financial Oversight: Knowledge of financial operations and management.

• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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