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Workforce Manager
Confirmed live in the last 24 hours
United States
Experience Level
  • 5-7 years of experience in Workforce Management - with demonstrated expertise in Forecasting, Scheduling, and Real-time adherence
  • Excellent written and verbal communicator
  • Ability to operate effectively under pressure and deliver results
  • Ability to use data to inform key decision making
  • Ability to balance competing priorities with proven record of delivering results
  • Demonstrate ability to drive operational efficiency and quality improvement initiatives
  • Experience within a fast-paced environment
  • Demonstrated workforce management experience
  • Expertise with business analysis and proficiency in Excel and SQL
  • Develop, deploy, and own Faire's WorkForce Management function for our CX and back office operations teams
  • Design and build a capacity planning model including owning the Short-Term and Long-Term locked Forecasting Process
  • Define and deploy an agent scheduling process to further optimize the support network
  • Build an RTA system, ensuring our staffing models are adhered to along with a consistent and deliberate communication plan
  • Own and drive a weekly capacity review - Optimized to quickly identify misses, determine root causes, and execute the fastest path to recovery
  • Partner with tech/eng teams to develop a WFM tools roadmap to accommodate future scale and complexity
  • Serve as the go-to resource for WFM workstream, while providing regular reporting on performance through business reviews
  • Work cross-functionally to identify areas of opportunity for Faire to improve its business by understanding our customers needs
  • Partner with training, biz ops, and enablement to plan for new launches, updated processes and policy deployment, and communicating impacts to business owners
  • Create an onboarding structure to accommodate new lines of business, new support channels, both internally and externally

501-1,000 employees

Online retailer
Company Overview
Faire's mission is to help small businesses come together to compete on a more level playing field with the likes of Walmart and Amazon. Today, Faire is the online marketplace where retailers discover their next bestsellers from independent brands across the globe.
  • Time off
  • Parental leave
  • Daily mindfulness
  • Annual learning grant
  • Thoughtfully designed spaces
  • Fitness & wellbeing benefits
  • Mental health benefits
  • Charitable matching
  • Career planning
Company Core Values
  • Serve our community
  • Seek the truth
  • Be an owner
  • Embrace the adventure
  • Be kind