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Operations Engineer
Starlink Customer Operations
Confirmed live in the last 24 hours
Locations
West Athens, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Data Analysis
Marketing
Sales
SQL
Requirements
  • Bachelor's degree in an engineering, mathematics, or technical discipline
  • 1+ years of experience in an operations, manufacturing, and/or consulting environment
  • Proficient working with SQL, Excel, or similar data analysis software
  • 2+ years leading projects that required influencing without authority
  • Strong project management skills
  • Experience driving cross-functional change within large organizations
  • Experience applying structured process improvement methodologies
  • Experience applying Lean Six Sigma methodologies
  • Experience monitoring, tracking, and continually improving total cost equation
  • Written/verbal business fluency in Spanish, French, German, Greek, Portuguese, Polish, Italian, Japanese, Korean, Czech, Indonesian, Arabic, Turkish, Malay, Swedish, Norwegian, Romanian, Tagalog, or Indonesian
  • This position may require the travel between our sites to support Starlink Customer Operations
  • Ability to work extended hours, some nights and/or weekends when needed
  • To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here
Responsibilities
  • Apply process improvement methodologies and tools (e.g. process mapping, problem solving, visual management, etc.) to improve the customer's ability to self-service, proactively address issues; increase speed of resolution; and scale complex processes across multiple departments, customer segments, and markets
  • Identify challenges within the customer experience, determine root cause, and develop appropriate solutions for immediate mitigation as well as long term improvement and prevention
  • Develop data analysis and/or tracking tools to analyze customer experience (historical and emerging) across each stage of the customer journey
  • Coordinate efforts with cross-departmental partners including but not limited to industrial design, engineering, application software, sales, marketing, and customer service to synchronize efforts and create tight feedback loops
  • Partner with all levels of leadership within the organization to develop and review potential projects, steer allocation of improvement resources, and ensure sustainability of implemented solutions
  • Manage projects and execute to tight timelines while effectively communicating to and influencing stakeholders
  • Partner with design and engineering teams on new product and feature rollouts by participating in design reviews, organizing beta testing programs, and creating educational materials
  • Codify knowledge and best practices of customer-facing & internal systems, actively ensuring these documents and practices are updated and maintained
  • Provide mentorship, coaching, and overall strategic guidance to Customer Operations team members
SpaceX

10,001+ employees

Designs, manufactures, & launches rockets and spacecrafts
Aerospace
Transportation
Company Overview
SpaceX's mission is to make humanity multiplanetary. The company is working on a next generation of fully reusable launch vehicles that will be the most powerful ever built, capable of carrying humans to Mars and other destinations in the solar system.
Benefits
  • Benefits and Perks - Our employees’ well-being is important to us and essential to our capacity to do extraordinary things. We offer a wide variety of programs to support the health, wellness, and financial security of our employees and their families.
Company Core Values
  • Make History - SpaceX has gained worldwide attention for a series of historic milestones. It is the only private company capable of returning a spacecraft from low-Earth orbit, and in 2012 our Dragon spacecraft became the first commercial spacecraft to deliver cargo to and from the International Space Station. And in 2020, SpaceX became the first private company to take humans there as well.
  • Reusability - SpaceX believes a fully and rapidly reusable rocket is the pivotal breakthrough needed to substantially reduce the cost of space access. The majority of the launch cost comes from building the rocket, which historically has flown only once.
  • Landing - SpaceX’s family of Falcon launch vehicles are the first and only orbital class rockets capable of reflight. Depending on the performance required for the mission, Falcon lands on one of our autonomous spaceport droneships out on the ocean or one of our landing zones near our launch pads.