Operations Engineer
Starlink Customer Operations
Posted on 10/19/2022
INACTIVE
SpaceX

10,001+ employees

Manufactures advanced rockets and spacecrafts for space transportation
Company Overview
SpaceX, under the leadership of Elon Musk, has consistently demonstrated its technical prowess and industry leadership by achieving milestones previously accomplished only by governments, such as returning a spacecraft from low-Earth orbit and attaching a spacecraft to the International Space Station. The company's culture is driven by a clear and ambitious goal to make life multiplanetary, fostering an environment of high performance and continuous learning. With its advanced rocket and spacecraft designs, SpaceX has a competitive edge in the space transportation industry, providing regular cargo resupply missions for NASA and working towards the future of space exploration.
Aerospace
Hardware

Company Stage

N/A

Total Funding

$9.2B

Founded

2002

Headquarters

Hawthorne, California

Growth & Insights
Headcount

6 month growth

15%

1 year growth

28%

2 year growth

33%
Locations
West Athens, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
SQL
Marketing
Customer Service
Data Analysis
Requirements
  • Bachelor's degree in an engineering, mathematics, or technical discipline
  • 1+ years of experience in an operations, manufacturing, and/or consulting environment
  • Proficient working with SQL, Excel, or similar data analysis software
  • 2+ years leading projects that required influencing without authority
  • Strong project management skills
  • Experience driving cross-functional change within large organizations
  • Experience applying structured process improvement methodologies
  • Experience applying Lean Six Sigma methodologies
  • Experience monitoring, tracking, and continually improving total cost equation
  • Written/verbal business fluency in Spanish, French, German, Greek, Portuguese, Polish, Italian, Japanese, Korean, Czech, Indonesian, Arabic, Turkish, Malay, Swedish, Norwegian, Romanian, Tagalog, or Indonesian
  • This position may require the travel between our sites to support Starlink Customer Operations
  • Ability to work extended hours, some nights and/or weekends when needed
  • To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here
Responsibilities
  • Apply process improvement methodologies and tools (e.g. process mapping, problem solving, visual management, etc.) to improve the customer's ability to self-service, proactively address issues; increase speed of resolution; and scale complex processes across multiple departments, customer segments, and markets
  • Identify challenges within the customer experience, determine root cause, and develop appropriate solutions for immediate mitigation as well as long term improvement and prevention
  • Develop data analysis and/or tracking tools to analyze customer experience (historical and emerging) across each stage of the customer journey
  • Coordinate efforts with cross-departmental partners including but not limited to industrial design, engineering, application software, sales, marketing, and customer service to synchronize efforts and create tight feedback loops
  • Partner with all levels of leadership within the organization to develop and review potential projects, steer allocation of improvement resources, and ensure sustainability of implemented solutions
  • Manage projects and execute to tight timelines while effectively communicating to and influencing stakeholders
  • Partner with design and engineering teams on new product and feature rollouts by participating in design reviews, organizing beta testing programs, and creating educational materials
  • Codify knowledge and best practices of customer-facing & internal systems, actively ensuring these documents and practices are updated and maintained
  • Provide mentorship, coaching, and overall strategic guidance to Customer Operations team members