Full-Time

Customer Success Operations Director

Posted on 10/22/2024

Illumio

Illumio

501-1,000 employees

Provides adaptive cybersecurity solutions for enterprises

Compensation Overview

$200k - $240k/yr

Senior

Sunnyvale, CA, USA

Hybrid role requiring 3 days in the office (Monday, Tuesday, Thursday) at HQ in Sunnyvale, CA.

Category
Customer Experience & Support
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 7+ years of experience in customer success operations or related fields, with at least 3 years in a leadership role
  • Proven track record of developing and implementing successful customer success strategies
  • Strong analytical skills with the ability to translate data into actionable insights
  • Experience with CRM systems, customer success platforms, and data visualization tools
  • Experience with ChurnZero is a big plus!
  • Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
  • Bachelor's degree required; MBA or related advanced degree preferred
Responsibilities
  • Develop and execute a comprehensive customer success operations strategy aligned with overall business objectives
  • Collaborate with executive leadership to define and track key performance indicators (KPIs) for customer success
  • Foster a culture of continuous improvement and innovation within the department
  • Design and implement scalable processes to enhance customer onboarding, engagement, and retention
  • Work with GTM teams to drive growth and expansion in our install base using campaigns and other data driven expansion initiatives to maximize expansions in a repeatable, consistent, and scalable way
  • Identify opportunities for automation and efficiency gains across the customer lifecycle
  • Leverage advanced analytics to derive actionable insights from customer data
  • Develop predictive models to anticipate customer needs and proactively address potential churn risks
  • Work with CS team to drive Digital Success across all our segments
  • Work with post-sales teams like Customer Support and Professional Services to provide unified, consistent, global Customer Experience.
  • Drive the adoption of customer success best practices across the organization
  • Evaluate, select, and implement customer success technologies to support team objectives.
  • Ensure data integrity and hygiene across all customer success platforms
  • Stay up-to-date on industry best practices and trends in customer success operations.

Illumio specializes in cybersecurity solutions aimed at large enterprises and organizations that need strong data protection and network security. Its main product, the Adaptive Security Platform (ASP), offers visibility, security, and encryption for enterprise networks. The ASP helps businesses prevent cyber threats by using a method called micro-segmentation, which divides networks into smaller sections to limit the impact of potential breaches. Clients pay for access to the platform through a subscription model, allowing Illumio to provide ongoing updates and improvements. The company is recognized for its effective cybersecurity measures and has received awards for its network and cloud security solutions. Illumio's goal is to enhance the security of data centers and cloud environments for its clients.

Company Size

501-1,000

Company Stage

Series F

Total Funding

$557.7M

Headquarters

Sunnyvale, California

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven threat detection is a key differentiator in cybersecurity.
  • Demand for Zero Trust security models is increasing among organizations.
  • Partnerships with cloud-native platforms enhance Illumio's cloud security solutions.

What critics are saying

  • Increased competition from AI-driven startups may challenge Illumio's market position.
  • Rapid AI evolution may require significant R&D investment to keep up.
  • Integration with third-party platforms may expose Illumio to data breach risks.

What makes Illumio unique

  • Illumio specializes in adaptive security solutions for data centers and cloud environments.
  • The company's Adaptive Security Platform offers micro-segmentation to limit breach spread.
  • Illumio's AI-powered threat detection enhances its cybersecurity offerings.

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Benefits

HSA

Health Reimbursement Account

Wellness Program

Fitness Subsidies

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

FSA

Leave of Absence

Paid Holidays

Unlimited Vacation

Paid Family Leave

Paid Vacation

Personal/Sick Days

Company Equity

401(k)

Performance Bonus

Promote from Within

Lunch and Learns

Work Visa Sponsorship

Leadership Training Program

Commuter Benefits Program

Casual Dress

Pet-Friendly Office

Happy Hours

Snacks

Some Meals Provided

Diversity, Equity, and Inclusion Program

Flexible Work Hours

Remote Work Opportunities

Hybrid Work Opportunities

On-Site Cafeteria

Work-From-Home Stipend

Growth & Insights and Company News

Headcount

6 month growth

-2%

1 year growth

1%

2 year growth

-2%
Technology Decisions
Apr 17th, 2025
Illumio launches AI-powered threat detection platform

Illumio launches AI-powered threat detection platform.

GlobeNewswire
Apr 14th, 2025
Introducing Illumio Insights: AI Cloud Detection and Response

SUNNYVALE, Calif., April 14, 2025 (GLOBE NEWSWIRE) - Illumio, the breach containment company, today announced the launch of Illumio Insights, the industry's first cloud detection and response (CDR) solution powered entirely by an AI security graph.

Cyber Experts
Apr 4th, 2025
Vertosoft Partners with Illumio: Public Sector Cybersecurity Revolutionized

Vertosoft partners with Illumio: public sector cybersecurity revolutionized.

Sentinel
Mar 13th, 2025
Sentinel Wins Illumio 2025 Global Partner Award for Managed Service Provider of the Year

Illumio's Global Partner Awards honor exceptional partners from the past fiscal year who have gone above and beyond to cultivate strong, mutually beneficial relationships.

CRN
Nov 8th, 2024
Global security firm Illumio enhances partner program

Data centre and cloud cybersecurity company Illumio has launched an expanded version of its Enlighten Partner Program, to promote its microsegmentation solutions offering.

INACTIVE