Scrum Master

Role Description:

The Precision Medicine Scrum Master acts as a servant leader and coach, fostering a culture of continuous improvement and innovation within a portfolio of Amgen Precision Medicine technology teams, while also playing Scrum Master for one or more agile teams.  The role enables the team to stay focused and productive by minimizing disruptions, facilitating Agile ceremonies, and guiding the team in effectively applying Lean and Agile practices. This rolebrings critical experience and knowledge to coach team members on proper and complete issue creation, user story and acceptance criteria development, problem solving and troubleshooting, escalating blockers, executing successful handoffs, and how to properly plan and track work efforts in Jira.  They actively remove roadblocks to progress and create an environment conducive to individual accountability and high team performance.

In collaboration with the Product Owner, the Delivery Manager / Scrum Master tracks and analyzes team metrics to ensure alignment with the team’s strategic roadmap(s) and delivery goals. Additionally, they support Agile governance, foster effective communication, and contribute to the ongoing SAFe transformation efforts at Amgen.

Roles & Responsibilities:

• Bring experience, expertise, and creativity to the creation of standards for use of Jira, handoffs, and roles and responsibilities across the Agile Team. 

• Facilitate team events such as Daily Stand-ups, Iteration Planning, reviews, and retrospectives 

• Proactively monitor samples of work Act as a servant leader and coach for and within Product and Platform teams 

• Foster an environment where the team can stay focused 

• Educate the team about Lean and Agile practices like Scrum 

• Proactively listen for challenges, gaps, and blockers, and guide the team to actions to remove roadblocks and impediments

• Support the Product Owner in managing the backlog and guiding the team 

• Strengthen communication and relationships with other teams, especially those on the Agile Release Train (ART) 

• Track team metrics and find ways to improve team performance 

• Continuously learn and improve as a Scrum Master to better support the team's success, including participation in Amgen Communities of Practice 

Basic Qualifications and Experience:

• Master’s degree with 4 - 6 years of experience in Computer Science, IT or related field OR

• Bachelor’s degree with 6 - 8 years of experience in Computer Science, IT or related field

• Diploma degree with 10-12 years of experience in Computer Science, IT or related field

Functional Skills:

Must-Have Skills:

• 5+ years’ Delivery Manager or Project Management experience

• 2+ years’ experience working in a highly agile (SAFe, Scrum, Kanban) environment

• Experience with ITIL and Service Management

• Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.)

• Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations and management to resolve issues

• Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities

• Previous experience working in a highly collaborative and culturally diverse environment

• Excellent Microsoft Teams, Excel, Word, and PowerPoint skills

• Jira experience 

• SAFe training experience 

Good-to-Have Skills:

• Workshop facilitation experience 

• Slido or other survey building experience 

Professional Certifications:

•SAFe for Teams (Mandatory)

•SAFe 6 Scrum Master (Mandatory)

• Certified SAFe 6 Agilist (preferred)

• Certified SAFe 6 Practitioner - (preferred)

• Certified SAFe 6 Release Train Engineer (preferred)

• ITIL 4 Foundations (preferred)

Soft Skills:

• Excellent people and project management skills

• Ability to work collaboratively with cross-functional teams

• Ability to manage multiple priorities successfully

• Team oriented with a focus on achieving team goals