Know Your Customer Procedure

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Role Overview

• Act as a team leader, overseeing BAU KYC Advisory functions, helping to train other team members both within the immediate team and within the department on KYC related issues. Independent management of escalation pipelines, including following up with stakeholders to resolve issues and queries.
• Developing enhancements to the KYC Procedures to address key risks and implementing updates to requirements based on internal and external feedback as well as emerging changes to KYC standards. This includes performing detailed gap analysis, editing draft documents using track changes, circulating changes for peer review and feedback, and communication of official changes to the wider group.  
• Drafting and development of job aids and training materials.
• Supporting simplifications and enhancements to the KYC process as well as contributing to strategic initiatives and controls
• Management of escalated issues with key stakeholders such as AMLA, Sanctions and FLoD Control Office including leading meetings, tracking agendas, drafting communications, and contributing to group discussions.
• Working to support the centralized training function including training content development and delivery of training in a large group setting.
• Assisting with maintenance of internal team SharePoint sites and other administrative duties.  

Essential Skills

• 5-7+ years of experience in KYC, AML or related functions.
• Excellent written and verbal communication and interpersonal skills. Ability to take the lead in challenging situations and present competing viewpoints while always maintaining professionalism and composure.
• Ability to perform detailed research and analysis. Able to read and comprehend complex interconnected processes and procedures and analyze them through multiple lenses including regulatory, internal, operational, and risk.
• Must be self-motivated with ability to work independently and achieve results. Embrace an entrepreneurial mindset with a drive to proactively identify opportunities, take actions, and request feedback from various stakeholders.
• Motivated for continuous improvement and learning. Asking questions to ensure comprehension with the goal of becoming a subject matter expert.
• Ability to act as a leader of a small group of SMEs, including coaching, decision making, pipeline management and organizational skills.

Nice to Haves

• Experience with advanced document editing and/or procedure writing
• ACAMS or other financial industry certifications
• Experience with prompt writing and AI toolkits
• Knowledge or SharePoint development
• Team Management/Leadership experience

The typical base pay range for this role is between $90K - $110K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.