Billing Operations Specialist

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from diverse backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

This position is responsible for supporting the enforcement and improvement of policies and procedures within the billing and collections departments to ensure compliance with client specifications. The role involves assisting attorneys, secretaries, and the billing and collections departments with billing processes, services, and procedures to ensure accurate and timely billing while maintaining high-quality customer service.

What You Will Do:

• Summarise Client Outside Counsel Guidelines from a billing perspective.
• Collaborate with Pricing and Project Management to manage the outside counsel guideline process.
• Develop and maintain an in-house counsel guidelines database for the Billing team’s reference to ensure client-compliant billing.
• Support the development of compliance-focused trainings and training materials for internal teams and departments.
• Partner in overseeing compliance-related projects to implement process improvements for efficiencies relating to clients.
• Maintain processes for compliance with all agreed-upon client requirements.
• Assist in reviewing and revising firm rules and policies affecting the onboarding of new clients, matters, billing, and collections.
• Collaborate with the Conflicts department to ensure matters have all required information for proper matter setup.
• Support the onboarding processes of new clients and/or matters and new personnel.
• Help manage system maintenance for all necessary changes, including RES credit changes.
• Assist in overseeing the client/matter opening and closing processes.
• Act as liaison with the Pricing team to ensure proper rates are allocated to the correct client matters and collaborate with the e-billing manager to ensure all rate amendments are uploaded timely and accurately in the clients’ time billing portals.
• Support the oversight of delinquent time and billing fines processes.
• Partner with management in overseeing the Client Accounting email inbox to ensure timely and accurate responses.
• Help oversee client matter maintenance.
• Provide support to attorneys to ensure compliance with high-profile clients.
• Oversee and maintain the Tech Deferral programme.
• Support the Billing Compliance team, including employee development, training, and reviews.
• Assume additional responsibilities as requested and as needed.

Who You Are:

• 3-5 years of experience working in a professional services time and materials billing environment, law firm billing experience preferred.
• 3-5 years of experience in supporting billing and collections staff and creating billing and collections compliance policies and procedures.
• 2-4 years of experience in reviewing and editing legal invoices to ensure compliance with client outside counsel guidelines.
• Ability to adhere to, apply, and improve billing department policies and procedures relating to compliance.
• Ability to communicate with all levels of the firm professionally and tactfully.
• Ability to provide a high level of customer service in a fast-paced environment.
• Ability to manage and handle a high volume of tasks while maintaining attention to detail and prioritising, as necessary.
• Proficiency in MS Office and Aderant Expert. Strong knowledge of Excel required.
• Knowledge and application of tax requirements for Europe & Asia.
• Knowledge of and adherence to accounting regulations for solicitors & law firms.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

Goodwin is a disability-inclusive employer. Please contact us if you require any disability-related adjustments during the interview process, or would like to have a confidential conversation with a member of the recruitment team. If there are any disability-related reasons which have impacted your profile, we may also be able to make adjustments for these. Please see our Disability-Related Screening Adjustments page if this applies to you. (Disability refers to sensory and physical conditions, long-term health conditions, neurodivergence and mental health conditions).