Full-Time
Application Support Manager
Posted on 12/13/2025
Brown Brothers Harriman
5,001-10,000 employees
Private banking and wealth management
Compensation Overview
$140k - $190k/yr
Boston, MA, USA + 1 more
More locations: New York, NY, USA
In Person
 IT & Security (2) |
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- BA/BS Degree in Computer Science and/or related work experience
- 7+ years of Financial Services industry experience (Preferably level 2/3 System Support or have a Development background)
- Excellent Communication Skills
- Strong analytical and logical thinking skills
- 7+ years of Strong Financial service experience and/or 7+ years of Experience and Understanding of SQL/PL SQL in ORACLE and/or Sybase
- 7+ years of Experience and Knowledgeable of Java, C++, Visual Basic, Unix and any other specified or required programming languages
- 7+ years of experience in a supervisory/manager role
- Manage Level 1 and/or 2 production support activities for assigned applications within a designated support group. A support group will consist of multiple applications supporting multiple business lines.
- Ensure 24x7 application coverage which includes managing resources in multiple locations.
- Function as the key escalation point for declared Incidents requiring technical expertise and/or subject matter expertise of the applications to ensure timely restoration of services.
- Work closely with the Level 3 support teams to ensure timely escalation of incidents.
- Develop and create formal resource plans to ensure 24x7 coverage.
- Prepare and present root cause details and monthly reporting to Senior Managers.
- Provide direction, guidance, and support to the staff including management offshore consultants to ensure resources are properly trained and workloads are properly managed.
- Ensure the 'Performance Management' process is adhered to by the entire staff.
- Oversee hiring and staff scheduling to ensure there is no disruption in providing 24x7 support coverage
- Manages application support service level agreements and produces metrics in support of results and analyzes results to identify trends and opportunities for improvement.
- Responsible for advocating, communicating, participating in discussions leading to strategic solutions.
- Leveraged as an expert to assist with the progressive life cycle of a problem until resolved.
- Ensure the integrity and accuracy of information associated with problems (and/or System Defects) are appropriately logged in the central repository by team members
- Manage the facilitation of Root Cause Analysis (RCA) efforts (ensuring proper prioritization of problems, identification and validation of RCA findings) and document and identify workarounds.
- Manage the team resources to ensure SDLC framework is being followed for all implementation and project work.
- Ensure the staff has full understanding of assigned applications, functional and technical, in order to support bug fixes, minor enhancements and other project support needs. Performing code reviews, implementation plans and project execution is a must
- Lead discussions with various system areas on defining and implementing proper system health and performance reviews per assigned applications. Includes but not limited to, metrics, SLA's, alerts, error notifications, hardware and application response times for core application components and processes.
- Manage and coordinate efforts around Event Management
- Manage and coordinate troubleshooting efforts to resolve application outage in a timely manner
- Communicate status of research to interested parties and ensure documentation is up to date
- Manage the Postmortem discussions and write ups surrounding Critical and High Events
- Responsible for ensuring team resources adhere to the Incident Management process to ensure a timely triage, handling, resolution and restoring of services.
- Perform final review of all work arounds for process, integrity, ownership, impact and risk to the Application and Business Process defined.
- Partner with Application and Business Managers in creating Postmortem discussions and documentation for Incidents
Brown Brothers Harriman (BBH) provides private banking, wealth management, and investment services to private clients, institutions, and corporations. Its offerings include private wealth planning, lending, and advisory services; custody and fund services; cross-border fund solutions; and investment management across equities, fixed income, and alternatives. BBH emphasizes a client-focused, relationship-driven approach with a broad product platform that supports asset gathering, fiduciary services, and corporate lending. The company differentiates itself through a long-standing, private partnership culture, global reach with localized client service, and integrated solutions spanning private banking, investment management, and investor services. The goal is to align client interests with disciplined, value-based investing and comprehensive financial solutions, while maintaining selective, specialized client relationships and a stable, trusted brand.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
$254.9M
Headquarters
Boston, Massachusetts
Founded
1818
Simplify's Take
What believers are saying
- KGI OFC mandate expands Asia investor services AUM leveraging regional expertise.
- InfoFX Colombian Peso enhancement captures emerging markets FX demand amid volatility.
- Applegate hire from BofA strengthens Philadelphia corporate advisory growth.
What critics are saying
- Morgan Stanley's private credit warnings trigger 20-30% AUM withdrawals from BBH funds.
- Eagle Point Credit erodes BBH's CLO equity market share within 12-24 months.
- State Street captures KGI-like Asia mandates with lower fees, causing 15-25% outflows.
What makes Brown Brothers Harriman unique
- InfoFX adds Colombian Peso support on February 25, 2026, for restricted markets FX execution.
- Infomediary launches SEC Names Rule compliance tool on May 6, 2026, analyzing 80% asset thresholds.
- Selected by KGI Asset Management on April 10, 2026, for Hong Kong OFC depositary services.
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Benefits
Private medical care
Life Insurance
Hybrid Work Options
Professional Development Budget
Wellness Program
Paid Vacation
Flexible Work Hours
Paid Holidays
Company News
BBH selected to support KGI Asset Management Limited in the launch of its new Open-ended Fund Company platform. April 10, 2026 * Investor Services As part of the mandate, BBH is providing a full suite of services including depositary, fund services, and transfer agency for the Hong Kong domiciled structure. Brown Brothers Harriman (BBH) today announced that they were selected by KGI Asset Management Limited (KGI) to support the launch of its new Open-ended Fund Company (OFC) platform. As part of the mandate, BBH is providing a full suite of services including depositary, fund services, and transfer agency for the Hong Kong-domiciled structure. "Backed by BBH's trusted partnership and collaborative spirit, KGI is well positioned to innovate, grow, and deliver excellence through our expanding asset management platform, said" Chilok Cheung, Fund Manager, KGI. "We're delighted to partner with KGI, one of Asia's leading asset managers, on this important milestone," said Chris Pigott, Head of Relationship Management for Asia ex Japan. "Our comprehensive capabilities, technology, and deep regional expertise enable us to deliver tailored solutions that support KGI's long-term growth objectives." About Brown Brothers Harriman (BBH) Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. For over 200 years, BBH North America has partnered with clients to navigate complexity, innovate with purpose, and succeed in evolving financial markets. Its 6,000 employees serve clients and their investments in over 90 markets from 18 offices worldwide. As a private partnership, BBH North America is uniquely built to put clients first - and deliver success that lasts. BBH Investor Services is a leading provider of asset servicing and operating model solutions to global asset managers and financial institutions. Asset servicing solutions include custody, global tax services, depositary and trustee, accounting, administration, and transfer agency. Operating model solutions solve platform, data, and connectivity challenges across open-architecture operating models. BBH North America support clients' growth, operational efficiency and resiliency, and streamline reporting and oversight. Brown Brothers Harriman & Co. ("BBH") may be used to reference the company as a whole and/or its various subsidiaries generally. This material and any products or services may be issued or provided in multiple jurisdictions by duly authorized and regulated subsidiaries. This material is for general information and reference purposes only and does not constitute legal, tax or investment advice and is not intended as an offer to sell, or a solicitation to buy securities, services or investment products. Any reference to tax matters is not intended to be used, and may not be used, for purposes of avoiding penalties under the U.S. Internal Revenue Code, or other applicable tax regimes, or for promotion, marketing or recommendation to third parties. All information has been obtained from sources believed to be reliable, but accuracy is not guaranteed, and reliance should not be placed on the information presented. This material may not be reproduced, copied or transmitted, or any of the content disclosed to third parties, without the permission of BBH. All trademarks and service marks included are the property of BBH or their respective owners. (C) Brown Brothers Harriman & Co. 2026. All rights reserved. IS-11431-2026-04-02
BBH empowers asset managers in emerging market investing with the addition of the Colombian Peso to InfoFX(R) restricted markets capabilities. February 25, 2026 * Investor Services Brown Brothers Harriman (BBH) today announced an enhancement to its InfoFX(R) solution, expanding its Restricted Markets Currency offering to include the Colombian Peso. Boston, MA - Feb. 25, 2026 - Brown Brothers Harriman (BBH) today announced an enhancement to its InfoFX(R) solution, expanding its Restricted Markets Currency offering to include the Colombian Peso. This update helps asset managers navigate the complex regulatory, tax, and reporting landscape of restricted market investing. With this addition, InfoFX now offers six restricted markets on a third-party, non-custody basis, with more expected over the coming year. BBH's InfoFX platform is an automated operational FX solution for security and corporate actions related FX, in both developed and restricted markets. Restricted market currencies are not freely traded in the open market and bring challenges such as limited trading hours and varying local requirements. Fragmented processes across custodians and third party providers further complicate execution, while industry gaps in technology and data standards hinder transparency and efficiency - particularly in trade cost analysis (TCA) for restricted currencies. InfoFX offers benefits for investing in restricted markets, including: * Improved transparency across the FX lifecycle * Enhanced data quality through real time monitoring and trade level benchmarks * Increased efficiency in trade generation, netting, execution, and settlement * Comprehensive reporting to support robust pre and post trade analytics * A streamlined alternative to traditional restricted market FX execution Since 2007, InfoFX has supported asset managers' FX needs and has played a central role in evolving client operating models, especially following the introduction of third party restricted market capabilities in 2010. The automated platform serves managers of all sizes and complexities, supported 24/6 by teams across global offices. "Global volatility and growing market complexity are driving asset managers to seek deeper insights into FX execution and local market events," said Brendan Burke, Managing Director, BBH. "By integrating the Colombian Peso, BBH continues to evolve its service to address the most pressing needs of asset managers investing in these complex environments." With this enhancement - and additional markets planned - BBH reaffirms its commitment to helping clients navigate emerging markets with solutions that deliver greater efficiency, transparency, and superior outcomes in global FX execution. About Brown Brothers Harriman (BBH) Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. For over 200 years, BBH North America has partnered with clients to navigate complexity, innovate with purpose, and succeed in evolving financial markets. Its 6,000 employees serve clients and their investments in over 90 markets from 18 offices worldwide. As a private partnership, BBH North America is uniquely built to put clients first - and deliver success that lasts. BBH Investor Services is a leading provider of asset servicing and operating model solutions to global asset managers and financial institutions. Asset servicing solutions include custody, global tax services, depositary and trustee, accounting, administration, and transfer agency. Operating model solutions solve platform, data, and connectivity challenges across open-architecture operating models. BBH North America support clients' growth, operational efficiency and resiliency, and streamline reporting and oversight. Brown Brothers Harriman & Co. ("BBH") may be used to reference the company as a whole and/or its various subsidiaries generally. This material and any products or services may be issued or provided in multiple jurisdictions by duly authorized and regulated subsidiaries. This material is for general information and reference purposes only and does not constitute legal, tax or investment advice and is not intended as an offer to sell, or a solicitation to buy securities, services or investment products. Any reference to tax matters is not intended to be used, and may not be used, for purposes of avoiding penalties under the U.S. Internal Revenue Code, or other applicable tax regimes, or for promotion, marketing or recommendation to third parties. All information has been obtained from sources believed to be reliable, but accuracy is not guaranteed, and reliance should not be placed on the information presented. This material may not be reproduced, copied or transmitted, or any of the content disclosed to third parties, without the permission of BBH. All trademarks and service marks included are the property of BBH or their respective owners. (C) Brown Brothers Harriman & Co. 2026. All rights reserved. IS-11324-2026-02-19
Dreamliner Luxury Coaches has secured a growth investment from BBH Capital Partners and formed a strategic partnership with Clair Global. This collaboration aims to expand Dreamliner's operations beyond touring coaches. Key figures from BBH and Clair Global, including Troy Clair, will join Dreamliner's Board of Directors. The investment will support Dreamliner's growth in the entertainment and other industries, enhancing their service offerings and operational capabilities.
Brown Brothers Harriman expands Philadelphia office with the addition of new managing director.
BBH London moves into new office space at 10 Exchange Square.