Head Golf Professional

Ruffled Feathers Golf Club - Lemont, IL

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Job Description

Job Title:                     Head Gold Professional

Department:               Golf Ops/ Pro Shop

Reports to:                 General Manager

FLSA Status:                Exempt (Salaried)

Revised:                      3/2025

SCOPE

The Head Professional will oversee and manage the golf operation and work cooperatively with other departments. The position will promote an exceptional "golf experience," and provide excellent services and programs to all patrons.

Primary Responsibilities:

Recruitment, hiring, training, and supervision of all staff including assistant and teaching professionals, outside assistants, mechanics, starters and rangers. Implementation of policies and procedures and regular scheduling of staff meetings. Oversee all golf services and operations. Oversee the rental and maintenance of golf cars. Oversee the reservation system, starting, and monitoring of play. Track and verify all players and guests, golf cars, club care, lockers, handicap fees, and other charges necessary, and facilitate proper controls. Oversee the administration of the handicap program. Enforce all rules and regulations governing golf course usage. Develop and manage an innovative tournament program that services all customer segments. Develop and oversee the golf instruction and golfer development programs for all customer segments. Oversee the operations of a well-managed practice facility. Maintain close working relationship with the Superintendent and other department heads. Assist in the marketing and promotion of new memberships / play. Assist in the preparation of budgets, including forecasting and review of all golf revenues and expenses on a daily, weekly, monthly, and annual basis. Maintain and oversee a profitable merchandise concession that is consistent with patron demographics and needs. Establish sales goals and forecasts for all golf programs and services, monitor and analyze reports. Oversee all golf-related purchasing. Implement cash and systems controls to ensure the safekeeping of assets, inventory and resources. Oversee and approve all weekly golf staff time sheets /payroll, purchase orders, and invoices. Supervise physical inventories and the display of merchandise. Assist in the development of necessary systems to safeguard inventories. Assist in the publication of newsletters, informational and promotional materials. Compile information from market competition for comparison studies to properly position the facility in the marketplace.

Note: Other duties as assigned by supervisor or management.

Creative Ability:

• Create instructional programs to enhance service and maintain interest and enthusiasm among all customer segments.
• Assist in marketing and promotion for instruction programming
• Create a player development program to foster a competitive environment, and provide career guidance for aspiring youth

Relationships:

• Maintain extensive contact with supervisors and instructors to ensure teamwork and consistency in teaching programs.
• Possess a personality trait that will make people feel welcome, reflecting favorably on the facility

Education:

Maintain professional expertise through related courses in golf training, player development, management, and accounting.

Skills:

• Strong oral and written communication skills
• Strong attention to detail
• Supervisory skills
• Planning and organizational ability
• Customer skills
• Computer skills

Working Conditions:

Might be required to work some late evenings.

Physical / Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

A majority of time will be reviewing financial documents, therefore a significant portion of time is spent thinking, writing, speaking and listening.

Mathematical skills, including basic math, problem solving, reasoning, budgeting, profit/loss concepts, variances and percentages are used daily.

A significant amount of time is spent communicating and interacting with various people inside and outside the company. This person will be listening and speaking to staff, making quick decisions and using problem-solving skills.

Reading and writing abilities are often used when communicating with the golf course department managers when planning budgets and developing forecasts.

Pay Range: $40,000.00 - $125,000.00

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.