Program Manager

The Team

Upstart’s Home Lending vertical team isseeking a candidate to fill a Program Manager role to join our team. You will be responsible for helping create and maintain a vendor management program for our servicing vendors, overseeing said vendors, creating a training program for the Home Lending Operations teams that serves business goals, creating and running a quality control and change management function for Home Lending.

As the Program Manager at Upstart, you will be able to think strategically and analytically, is solutions-oriented, and likes to improve processes and workflows. He/She is self-motivated, a great planner, exercises excellent judgment and handles challenges with positivity and grit. The candidate should also be able to communicate effectively and establish key relationships with Upstart’s vendors and internal teams.

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones. 

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. This role may require travel to vendor sites once or twice per quarter or attend in person onsite collaboration sessions at one of Upstart’s offices in California, Texas, or Ohio (once or twice a year). If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

• Accountable leader for home lending servicing vendor management.
• Develop and lead robust quality control function for all operational aspects of Home Lending.
• Develop and lead home lending operational training and development programs.
• Manage compliance risks, drive any process issues/ risk to a successful resolution. 
• Identify possible areas of process improvements, propose thoughtful solutions and individually or by partnering with other stakeholders across Upstart implement proposed improvements.

What we’re looking for: 

• Minimum qualifications:
  • Minimum 4 yrs experience in an Operations Vendor Management position at a Financial Institution 
  • Expertise in “new products” and complex p&l problem solving
  • Proven track record of process improvements, problem solving and effective task prioritization
  • Proven track record of working with data and interpret the data to make data driven decisions
  • Demonstrated understanding of the complexities and nuances associated with securitized asset products.
• Preferred qualifications:
  • Experience in an Operations Vendor Management position focused on Home Lending vendor partnerships
  • Proven ability to drive significant business impact by proactively initiating and leading projects that exceed standard role responsibilities and contribute to the company’s success

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

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