Guest Experience Specialist

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY23 and approximately 26,000 people globally working alongside 125,000 global customers, ADI ensures today’s innovators stay Ahead of What’s Possible. Learn more at www.analog.com and on LinkedInand Twitter (X)

The Guest Experience Specialist will play a vital role as the representative for Analog Devices Inc. Headquarters Visitor Center. The candidate should have excellent customer service and communication skills and a professional demeanor and presence. The Guest Experience Specialist will greet all guests upon arrival and ensure that their visit to ADI starts off positively. This role will also support the campus employees in a variety of ways.

The Guest Experience Specialist will report to the Employee Experience Manager.

Primary Responsibilities

• Liaison between guest and ADI contact by
  • Greeting guests professionally upon arrival
  • Providing guests with visitor badges
  • Keeping guest informed on when their host will arrive
  • Making guests comfortable while waiting, offering coffee, water etc.
• Be familiar with the campus (locations and services) to direct people and answer questions to the best of their knowledge
• Oversee employee seating:
  • Assigning and vacating seats for employees
  • Updating seating database with all changes
  • Creating weekly seating report with adds, vacates and moves
• Add funds to Purchase Orders as requested for vendor payments
• Liaison for employees to book restricted conference rooms
• Order catering for employee meetings
• Familiarize yourself with Senior Leadership Executive Assistants to meet on-demand requests
• Oversee scheduled activities in the Hub and assist as needed
• Work closely with facilities, cafe, janitorial and security personnel
• Answer calls that go to the operator and route them to the proper employee
• Accept occasional deliveries for employees and contact appropriate person for pick up

Knowledge, Skills and Abilities

• Strong organization and time management skills
• Strong interpersonal skills, able to work with different personalities and temperaments
• Able to multitask and problem solve when issues arise
• Sensitive to confidential information
• Proficient in Microsoft Suite office applications
• Efficient at record keeping
• Notary Public service for employees – will train/license
• Flexibility – additional tasks as needed

Experience

• A minimum of 2-3 years of guest/hospitality experience or customer service experience required
• Associates Degree in Hospitality and/or Business Management or suitable experience in similar position(s)

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

EEO is the Law: Notice of Applicant Rights Under the Law.

Job Req Type: ExperiencedRequired Travel: Yes, 10% of the timeShift Type: 1st Shift/Days