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Product Operations Manager - Ops Scalability
Posted on 2/2/2022
INACTIVE
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
SQL
Requirements
  • 2+ years of industry experience in a product or operational role and/or 2+ years in a top tier consulting firm
  • An undergraduate from a top university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business
  • An entrepreneurial mindset that balances creative problem solving with the desire to run through walls to deliver outcomes
  • Analytical, planning, and process-building experience
Responsibilities
  • Build & Iterate: Design new processes and tools and drive their implementation across the organization within the US and globally. Collaborate with stakeholders to improve processes for new and existing customers
  • Drive implementation/rollout of new processes, products, and tools. Then, train and handover to queue managers and operators
  • Partner on building our central knowledge/information center and continually test best practice processes and tools for operators across all verticals
  • Analyze & Experiment: Use quantitative experimentation to derive result-oriented actions across operational issues
  • Plan & Strategize: Problem solve some of our most pressing strategic operations challenges
  • Work cross-functionally: Partner with Product teams to drive step-function changes in how we can scale operations. Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategy
Desired Qualifications
  • SQL ability
  • Project management experience
  • Coding Experience
Scale AI

51-200 employees

Data platform for AI
Company Overview
Scale AI's mission is to accelerate the development of AI applications.
Benefits
  • Health, Dental & Vision Coverage - Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options.
  • Easy to use 401(K) - Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.
  • Wellness Fund - We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more.
  • Virtual Social Activities - Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships.
  • Learning & Development - We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey.
  • Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.
  • Generous Paid Time Off - Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed.
  • Commuter Benefits - Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute.
  • Parental Leave - Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.
Company Values
  • Earn customer love
  • Intellectual rigor, open mind
  • Ambition shapes reality
  • Team flow
  • Ownership is the job
  • Run through walls
  • Up the tempo
  • Results speak loudest